Voyager Insurance Services Recenzije

Dear Mrs Lopez De la Rosa, Thank you for taking the time to share your recent experience with Voyager Plus. We sincerely apologise if your expectations were not met. We've investigated the issue you raised regarding the missed call and email. Unfortunately, we were unable to locate any such communication from the contact information provided on your policy. To help us resolve this matter promptly, please provide the following: •Exact date and time of the missed call •Phone number you attempted to call •Subject line and content of the email you sent Please send the information to enquiries@voyagerins.com. We'll conduct a thorough review using this additional information. It's worth noting that we've recently encountered instances where emails, including policy documents, may be mistakenly directed to spam or junk folders. To prevent this, we've taken steps to improve our email delivery process. We've also resent your policy documents to the email address on file. Please check your inbox, including spam and junk folders, for the documents. We value your feedback and are committed to providing excellent customer service. Please don't hesitate to contact us again if you require further assistance. Sincerely, The Voyager Plus Team

Dear Mr. Carter, Thank you for your feedback, and we are sorry to hear your experience didn't meet your expectations. Typically, policy documents are sent immediately after purchase. However, we’ve recently identified that emails sent to certain providers may end up in spam or junk folders. We are actively working with our system provider to resolve this issue. We’ve re-sent your documents to the email address provided. If they’re not in your inbox, kindly check your spam or junk folder. Should you encounter any further issues, please don’t hesitate to reach out—we’re here to help. Yours Sincerely, The Voyager Plus Team