Was all ok - I expected to get some more information through - eg policy/si...
Was all ok - I expected to get some more information through - eg policy/sign in to check details etc. I just got an email saying the insurance had started and a link to your website.
1
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TC
Trusted Customer
noctorum prenton
9 years ago
Što Trusted Customer misli o društvu tinhat™ Insurance:
Excellent service by Tinhat Insurance
it a great tinhat insaurance
0
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Potrošač od povjerenja
9 years ago
Getting set up with the right insurance that suited us was paramount and it...
Getting set up with the right insurance that suited us was paramount and it was so simple I couldn't believe it also at a super price.... Excellent.
0
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TC
Trusted Customer
Crawley
9 years ago
Što Trusted Customer misli o društvu tinhat™ Insurance:
It's hard to givexplain a review on something I have not had to use yet but...
It's hard to givexplain a review on something I have not had to use yet but gave 4 stars hoping things will be OK if I have to claim and
Might give the xtra star
0
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Potrošač od povjerenja
9 years ago
great value
clear , concise and easy to set up what is great value insurance
0
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Potrošač od povjerenja
9 years ago
Fast
Good service
0
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Potrošač od povjerenja
9 years ago
Easy and great value
Simple to sign up and competitive pricing
0
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TC
Trusted Customer
9 years ago
Što Trusted Customer misli o društvu tinhat™ Insurance:
Excellent service by Tinhat Insurance
Cheap and low excess compared to other insurers
1
Podjeli
TC
Trusted Customer
9 years ago
Što Trusted Customer misli o društvu tinhat™ Insurance:
Good service by Tinhat Insurance
quick easy insurance
0
Podjeli
TC
Trusted Customer
London
9 years ago
Što Trusted Customer misli o društvu tinhat™ Insurance:
Rubbish
Lot's on here about how easy it is to register. Ie for you to hand your money over. Making a claim is a different story. I was told I was ineligible as I bought the phone from eBay. Upon further...
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Joe
tinhat™ Insurance
9 years ago
Hi Timothy,
Thanks for leaving your feedback, and I'm sorry that you're unhappy with the way that your claim was processed.
I contacted Supercover, our policy administrator, straight after reading this. As you point out, the terms and conditions of your policy do not exclude phones bought from eBay, so this in itself won't have resulted in your claim being declined. We do however require that you provide sufficient evidence of ownership and that the phone is bought brand new, and I understand that this was a factor in the decision. Of course, if you feel that this outcome was unfair you've done the right thing by opening a complaint.
Regarding your payments, I understand that a full refund has now been processed for you, and that no additional premiums will be collected now that your policy has been cancelled.
If you have any concerns or queries please contact Supercover directly on 02037 949328 or complaints@supercoverinsurance.com
Best wishes,
Joe
TC
Trusted Customer
9 years ago
Hi Joe,
Thanks for getting back to me. I sent them a load of paperwork including evidence that the item was both new and sealed. And that I own it.
I haven't received a reply to my complaint yet, but this seems like a good opportunity to resolve the matter...
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
tinhat™ offer affordable and reliable mobile phone and gadget insurance, with some of the lowest premiums and excesses in the UK. When you insure with us you can take advantage of our friendly UK support team, immediate cover and unlimited claims.