Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

The Works Recenzije | Recenzije službe za korisnike za {{merchantUrl}} | Feefo

Prikaz 269,282 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

9 months ago

Order didn't arrive

The order never arrived. They use a rubbish courier company.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has resolved your issues. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

joyce hobson

Provjerio Feefo

GBR

9 months ago

Potrošač od povjerenja

Provjerio Feefo

9 months ago

1st stop fir presnts

Great prises and quick delivery

Julie Elder

Provjerio Feefo

GBR

9 months ago

Što Julie Elder misli o društvu The Works:

Items not received very little customer service help

I didn't get my order they blamed a warehouse move yes I got a refund but I wanted the items for Xmas when I questioned it they only offered a refund and not to really look into where the order was

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was not delivered to you. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

Potrošač od povjerenja

Provjerio Feefo

9 months ago

Wish it could of been excellent

It's been very good in all but one matter costing me over 21 pounds has been a problem. I have never received that order and I have rung several times the phone is never answered and I have emailed...

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Potrošač od povjerenja

Provjerio Feefo

9 months ago

Great little gifts for the kids

Great value and good quality little gifts for the kids … and a cheeky little Christmas read for me 😊

Potrošač od povjerenja

Provjerio Feefo

9 months ago

books and stationary

good choice of books and good prices

Potrošač od povjerenja

Provjerio Feefo

9 months ago

Admin needs imprisonment.

Waited ages for the order to arrive, suddenly appeared when I queried its whereabouts. Items not available but still on website. Item missing from second order so refunded me but item still on...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear about the issues that arose with your online order. Unfortunately due to the warehouse relocating we were unable to resend. We are sorry to hear that we have not been able to completely fulfil your order. Unfortunately the items were unavailable to pick as the order processed through the warehouse due to a technical error. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Provjerio Feefo

GBR

9 months ago

Što LC misli o društvu The Works:

Home Delivery

Online ordering was easy and simple, I had the items delivered as I couldn’t get out to the shop. Items arrived within the time frame and were packaged well and secure. I have used home delivery...

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bookreader67

Provjerio Feefo

GBR

9 months ago

Što bookreader67 misli o društvu The Works:

disappointed to say the least

10 working days for shipping so i’m like whatever comes around two weeks still hasn’t arrived so i’m like whatever and it comes next day. then i bought about five packs of flash cards and 10 books....

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. Please accept our sincere apologies that your order was delivered to you late with items damaged. As the partial refund was not acceptable we can confirm that any items can be returned to any one of our stores. This will be passed to the relevant department for further training to ensure you receive our excellent customer service. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

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