Inspiring and empowering customers to read, learn, create and play
Usluga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ocjena tijekom prošle godine
Prikaz 269,282 recenzije/a
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Order
Awful. You lost my parcel and only told me because I had to chase. Then I asked for you to redeliver it as I needed all the items so I had to then reorder everything and still am yet to receive them....
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
DO NOT ORDER FROM !!!
First order never arrived! I had to chase this myself after 2 weeks ! I then thought I would try again ! Heard nothing for 2 weeks then get two emails saying they can’t fulfil my order and a refund...
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers and our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Books cancelled
Lost my order and cancelled one , had to wait ages for refund and never got gifts I wanted as cost me in delivery now .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Podjeli
SC
Suzanna Cousins
Provjerio Feefo
9 months ago
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Books arrived on time and in good condition
0
Podjeli
MB
Maureen Bendle
Provjerio Feefo
GBR
9 months ago
Što Maureen Bendle misli o društvu The Works:
Hairy Mclary books
Good choice of very good quality merchandise at very reasonable costs. Good website to navigate. Quick delivery in good quality packaging. Thank you
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Advent
Item was quick to arrive well wrapped, I haven’t opened it yet as its an advent for my granddaughter but have bought from here before & everything was great
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
No update until I emailed
Massively delayed order which was then cancelled
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Order never arrived!
My order didn’t arrive. I chased and was told that it hadn’t been dispatched - they didn’t email me to let me know. So poor!
They only issued a refund once I’d chased and phoned them. Won’t be...
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Not received books ordered 3 weeks ago payment taken. Customer service was rude when said was,because of warehouse move but didn't stop you purchasing the books.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.