Inspiring and empowering customers to read, learn, create and play
Usluga
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
ocjena tijekom prošle godine
Prikaz 269,282 recenzije/a
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Unhappy
Didnt recieve my parcel and had to cancel. I emailed tl ask when it would be despatched and apparently they couldn't give me a date
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Unfortunately with the warehouse relocating this caused delays with the orders. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Service
Very good, when making enquiries about my order very helpful thank you
0
Podjeli
MR
Marion Ryall
Provjerio Feefo
9 months ago
Što Marion Ryall misli o društvu The Works:
100% as always
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
0
Podjeli
PH
Patsy Harris
Provjerio Feefo
9 months ago
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Very poor service
Items missing from the delivery. No contact or reason why , basically a faceless customer service.
The worst experience I have had with any service/ supplier.
I will not be shopping here again....
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
Potrošač od povjerenja
Provjerio Feefo
9 months ago
Bad service
Bad service, my order hadn't arrived after 2 weeks, I didn't receive any communication from them as to why, so I emailed them, and i was told they were moving into a new warehouse so orders were...
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse,
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
AT
Amalia Telbis
Provjerio Feefo
9 months ago
Što Amalia Telbis misli o društvu The Works:
Nothing in the cardboard box had extra packing. Currier left the box outside in the rain, everything was damaged by the rain by the time I got home. I had books and lot of presents that were all...
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was delivered to you damaged.
Please send any images of the damaged items to our customer service team to enquiries@theworks.co.uk.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
MW
mark wells
Provjerio Feefo
GBR
9 months ago
Što mark wells misli o društvu The Works:
Failed to deliver, twice.
Twice have taken my order for a puzzle board and twice failed to deliver it. Waste of time with a company not set up to work as an internet shop.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
Unfortunately due to the warehouse relocating there were some issues with the deliveries.
This will be passed to the relevant department for further training to ensure you receive our excellent customer service.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Podjeli
LW
LINDA WHELTON
Provjerio Feefo
GBR
9 months ago
Što LINDA WHELTON misli o društvu The Works:
Don’t waste your time
Waste of time ordering never receive anything except refund. Two years running ordered for Christmas presents for family and EVERYTHING out of stock !!!! Ordered early as well so now unsubscribed not...
Pročitajte više
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
Please accept our sincere apologies that your order was not delivered to you.
This will be passed to the relevant department.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.