My order arrived damaged and all over the box. I’ve emailed the company over a week ago and again a couple of days ago. I’ve filled in an online contact form and still not heard anything back. Such...
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Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
Recenzije proizvoda
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
Ilana
The Edinburgh Natural Skincare Company
1 year ago
Dear Neil,
We’re truly sorry for the poor experience you’ve had with our service. We recently encountered an unexpected issue where our customer service emails were blocked by Hotmail due to updated sender requirements. As a result, we were unable to respond to any Hotmail users during this time.
The issue has now been resolved as of this afternoon, and our team is actively working through the backlog of missed messages. I’ve personally escalated your case by forwarding your name and email to our support team to ensure you receive a prompt response.
Thank you for your patience, and again, please accept our sincerest apologies. We’ll be in touch very soon.
Datum kupovine: 12/07/2025
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CW
Claudia Williams
Provjerio Feefo
Chester
1 year ago
Što Claudia Williams misli o društvu The Edinburgh Natural Skincare Company:
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.