Thank you for your comments, we adhere to make the renewal process as straight forward as possible for our existing clients.
Lisa Boyes
Customer Services Manager
Been dealing with SME for years for various policies.
This year at the very last minute i was told that I could not be covered as my property was a flying freehold.
No such legal term is applicable...
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SME Insurance Services
smei
11 years ago
We're sorry to hear you had a bad experience with us. We have investigated your complaint and listened to the calls. You are quite right that the policy restriction over flying freehold is not applicable in Scotland and our team failed to notify you of this in good time. We apologise for the oversight and assure you that further training is being carried out to ensure our staff understand this point. We’re sorry you felt the need to insure elsewhere on this occasion.
If you would like to discuss your complaint further please contact our customer services team on 0844 855 4602.
Jonathan Webber
Director
Always happy with SME prompt and professional , what i like is that you do not inflate your prices and work towards keeping your existing costumers
SME Insurance Services
smei
11 years ago
We are delighted to see that you have renewed again through SME this year. We do endeavour to keep our prices competitive and will continue to do so whilst maintaining our prompt and professional service.
Lisa Boyes
Customer Services Manager
We do appreciate your comments and we will continue to be thorough with any future queries you may have, thank you.
Lisa Boyes
Customer Services Manager
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
We have been providing specialist commercial insurance to small and medium sized businesses ever since we first opened in 2002. Today we’re an award-winning broker taking pride in our personal approach, which enables our customers to concentrate more time and money on their own business.