Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za Sephora

Prikaz 180,622 recenzije/a

Carolina

Provjerio Feefo

10 hours ago

Što Carolina misli o društvu Sephora:

The answer was generic they didn’t look at my case.

James Guy

Provjerio Feefo

GBR

10 hours ago

Što James Guy misli o društvu Sephora:

2026 Advent calendar

Great service Arrived just as advised and could not be better

Potrošač od povjerenja

Provjerio Feefo

5 days ago

Rubbish customer service

Parcel got lost in the post 2 weeks ago and I’m still waiting for a refund. No reply to the 3 messages I have sent to their customer service

Rebecca

Sephora

4 days ago

Hello Thank you for your feedback, and please accept our sincere apologies for the delay and the lack of communication you experienced regarding your lost parcel. Unfortunately, we cannot locate a response to our last email, but we have actioned your requested solution today. Thank you for your patience and for bringing this to our attention. Kind regards Sephora UK Customer Care

Potrošač od povjerenja

13 hours ago

Thank you for resolving. Crazy system you have where you require public negative feedback in order to resolve something so simple. I see many other examples of the same in Sephora feedback.

Potrošač od povjerenja

Provjerio Feefo

1 day ago

Very disappointing service

Received someone else’s package. Nothing I ordered arrived. When I flagged it up with Sephora they stated that it was indeed their fault but now the mystery bag £148 of free items that came with the...

Pročitajte više

Potrošač od povjerenja

Provjerio Feefo

1 day ago

Potrošač od povjerenja

Provjerio Feefo

1 day ago

Potrošač od povjerenja

Provjerio Feefo

2 days ago

I still haven’t end my case. I am still waiting for a solution and it’s been a month. They are not helpful, you have to chase them and still won’t have any results.

Beata

Provjerio Feefo

IRL

2 days ago

Što Beata misli o društvu Sephora:

Great store

The best make up store there is, almost endless choice, great brands, really fun to shop. Always have very good experience with Sephora.

Potrošač od povjerenja

Provjerio Feefo

2 days ago

efficient delivery - fast & easy

Potrošač od povjerenja

Provjerio Feefo

2 days ago

order reference 1017627057 customer reference 31563720015976

I am unable to give any better rating, as I still have not received my parcel, DHL have confirmed they have it, but as yet it still has not been delivered, after multiple emails with delivery...

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Rebecca

Sephora

2 days ago

Hello, Thank you for bringing this to our attention, and we are sincerely sorry for the frustration and difficulty you experienced trying to track down your DHL parcel and get in touch with our team. We completely understand your concerns, especially given the value of your order. We have been in touch with you today to resolve this matter for you. Kind regards Sephora UK Customer Care

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo

Sephora Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?