Kako se recenzije na stranici Feefo prikupljaju?

Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.

Tko može ostaviti recenziju na stranici Feefo?

Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.

Kako provjeravamo recenzije?

Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.

Kako se odnosimo prema lažnim recenzijama?

Feefo onemogućava ostavljanje lažnih recenzija poticanjem samo provjerenih kupaca k davanju povratnih informacija.

Recenzije za ROL Cruise

Prikaz 25,692 recenzije/a

Potrošač od povjerenja

Provjerio Feefo

7 months ago

Efficient polite and to the point

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that the agent was efficient and polite. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Stephen Walker

Provjerio Feefo

7 months ago

Što Stephen Walker misli o društvu ROL Cruise:

Excellent

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are so pleased to hear that the service was excellent. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

7 months ago

Nothing too much trouble. Friendly, courteous and helpful.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are pleased to hear that you find our agents friendly, courteous and helpful. We hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Victoria Vince

Provjerio Feefo

7 months ago

Što Victoria Vince misli o društvu ROL Cruise:

SERVICE NOT YET RECEIVED SO UNSURE AS TO WHY I AM BEING ASKED TO REVIEW

I haven't received any service as yet. I had booked a cruise whilst on board HAL at the end of January and asked for this to be passed to ROL for booking. To date the booking has not yet been...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for taking the time to leave your feedback, and I’m very sorry for the frustration this delay has caused. I wanted to reassure you that we have asked our admin team to send your booking confirmation as soon as possible. The reason for the delay is that were waiting on a corrected invoice from the cruise line, which has prevented us from finalising your booking on our system. I completely understand how disappointing this experience has been, especially given your loyalty and the number of cruises you have booked with us previously and I hope we can restore your confidence in us moving forward. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

7 months ago

Excellent Service

Jasmine was excellent in dealing with our booking for two couples, who were in different locations at the time of booking.

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that Jasmine provided excellent service. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

7 months ago

Zac very helpful and knowledgeable

Zachary was very helpful and promoted to get information from cruise company. Made booking easy and explained all details

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Zac very helpful and knowledgeable. We hope you are looking forward to your next cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Potrošač od povjerenja

Provjerio Feefo

7 months ago

Prompt reply to email enquiry

Prompt reply to email enquiry and a cruise booked quickly..Georgia was very efficient

Megan Hammond

ROL Cruise

7 months ago

Thank you for your review, we are delighted to hear that you found Georgia very efficient. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Gerald McCartney

Provjerio Feefo

GBR

7 months ago

Što Gerald McCartney misli o društvu ROL Cruise:

Friendly professional service

I have booked cruises through ROL for several years and have always found that they offer an efficient professional service at a good price. The person I spoke to on this occasion was able to provide...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for your amazing review, we are so pleased that you book regularly with us. We hope you are looking forward to your next holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Lawrence Knox

Provjerio Feefo

AFG

7 months ago

Što Lawrence Knox misli o društvu ROL Cruise:

Happy days!

Good

Megan Hammond

ROL Cruise

7 months ago

Thank you for your 5-star review, we hope you are looking forward to your holiday. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Rosalind Bell

Provjerio Feefo

GBR

7 months ago

Što Rosalind Bell misli o društvu ROL Cruise:

Completely reassured by the way I was dealt with.

All details covered and I felt completely reassured by the agent’s knowledge of the cruise and what was included, and by the way he dealt with any queries. Confirmation emails came quickly and with...

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Megan Hammond

ROL Cruise

7 months ago

Thank you for your lovely review. We are pleased to hear that you found the agent knowledgeable and he was able to answer any queries. We hope you are looking forward to your cruise. If we can be of further assistance, please do get in touch. Kind regards, the ROL Cruise Team

Niste primili poruku s pozivom za ostavljanje recenzije?

Feefo Trusted Service Awards

Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.

Što su nagrade Trusted Service Awards?

Zašto vjerovati recenzijama na stranici Feefo?

Saznajte više o tvrtki Feefo

ROL Cruise Recenzije

Kako se recenzije na stranici Feefo prikupljaju?

Tko može ostaviti recenziju na stranici Feefo?

Kako provjeravamo recenzije?

Kako se odnosimo prema lažnim recenzijama?