Terrible, still haven’t received my parcel and sent numerous emails. Been over 3 weeks and paid for express delivery. Giving it 1 star is to much but cant give zero stars
Ben
Matrix Nutrition
3 years ago
Hi Ryan,
Apologies to hear this. In your case your parcel was dispatched at 10am after ordering at 8pm the night before. Unfortunately the courier did not deliver in the expected time and once the parcel was confirmed as lost you asked for a replacement which we sent out. You then decided you wanted a refund so we put a stop and return tag on the replacement parcel and processed a refund as requested which can take a few days to post to your original payment method. A very small percentage of orders can get lost (especially with courier strikes disrupting the whole network) and we ensure each customer has the option for a replacement or refund as per our t&c's.
Recenzije proizvoda
Ben
Matrix Nutrition
3 years ago
Hi Ryan,
Apologies to hear this. In your case your parcel was dispatched at 10am after ordering at 8pm the night before. Unfortunately the courier did not deliver in the expected time and once the parcel was confirmed as lost you asked for a replacement which we sent out. You then decided you wanted a refund so we put a stop and return tag on the replacement parcel and processed a refund as requested which can take a few days to post to your original payment method. A very small percentage of orders can get lost (especially with courier strikes disrupting the whole network) and we ensure each customer has the option for a replacement or refund as per our t&c's.
Datum kupovine: 27/09/2022
0
Podjeli
LP
Lauren Perry
Provjerio Feefo
3 years ago
Što Lauren Perry misli o društvu Matrix Nutrition:
Not happy received item damaged tub was split so a lot of product had escaped. Emailed customer service had no respond at all.
Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
Thanks Team MX
Recenzije proizvoda
Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
Thanks Team MX
Datum kupovine: 11/10/2022
0
Podjeli
JP
Jamie Peacock
Provjerio Feefo
3 years ago
Što Jamie Peacock misli o društvu Matrix Nutrition:
Was hesitant at first due to some low level reviews, but the price is really good for what you get the diet whey mixes so well and so does the créatine no lumps a little sweet but not a deal breaker....
Pročitajte više
Recenzije proizvoda
Datum kupovine: 10/10/2022
0
Podjeli
JS
Jasminder singh Sodhi
Provjerio Feefo
3 years ago
Što Jasminder singh Sodhi misli o društvu Matrix Nutrition:
My last delivery was supplied worst as the tubs inside were broken and all products are mixed together i am using matrix products from more than 6 months products are extremely good but this time...
Pročitajte više
Ben
Matrix Nutrition
3 years ago
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
We're glad this was resolved via email to our customer service department.
Thanks Team MX
Hi,
Apologies your order arrived unsatisfactory, all products are sent brand new and on the very small occasion damage can happen during transit. Customers are given a range of options to resolve including returning the product free of charge for a replacement.
We're glad this was resolved via email to our customer service department.
Thanks Team MX
I ordered an item 3 weeks ago and still haven't recieved it. Emailed Customer service and no response. The order still hasn't even been sent for dispatch. Normally really good service from Matrix so...
Pročitajte više
Ben
Matrix Nutrition
3 years ago
Hi Steve,
Please email us your order information so this can be resolved.
Thanks Team MX
Datum kupovine: 30/09/2022
0
Podjeli
SH
Simon Hayden
Provjerio Feefo
3 years ago
Što Simon Hayden misli o društvu Matrix Nutrition:
All though not entirely the fault of Matrix Nutrition, they took a long time to resolve and respond to an issue with my order. Please do not use Evri as your courier they are the worst and they are...
Našim neovisnim nagradama najboljim brendovima odajemo priznanje za korisničku podršku. O pobjednicima odlučujemo na temelju ocjena koje dobiju od svojih kupaca.
Neovisno prikupljamo povratne informacije u ime brendova koji surađuju s nama. Pristup našoj platformi imaju samo provjereni kupci, pa tako možete biti sigurni da čitate recenzije stvarnih korisnika.
Samo korisnici s dokazom o kupnji mogu ostaviti recenziju na stranici Feefo. To osiguravamo obraćajući se kupcima odmah nakon obavljene transakcije.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
Provjeravamo da recenzije ostavljaju stvarni korisnici povezujući ih s kupnjom ili transakcijom. Korisnike pozivamo da ostave recenziju samo nakon kupnje proizvoda brendova.
