Easy to order online though I am disappointed with the delay in delivery, I had to chase up.
Support
Luxo Living
5 years ago
Hi Lourdes,
Thanks for taking the time to write a review. I am so sorry about the lack of service you received. I understand the frustration. I have shared your feedback with the management team. We want to make sure your voice is heard as we continue to improve, and please reach out to support@luxoliving.com.au if there's anything we can do to make this better. - Luxo Living Team
Potrošač od povjerenja
5 years ago
I called to follow up on delivery and I received good response. Love the 2 items I bought.
1 item paid for and not delivered which they advised new about pre delivery. No issue as advised was to come later in a month. 9 months later and countless emails and phone calls still no product or...
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Support
Luxo Living
5 years ago
Hi Sturart,
I really appreciate you sharing your thoughts here. First off, let me apologize. I am truly sorry for your experience. I have shared your feedback with management and we are going to resolve this issue. Please share your order details with me at support@luxoliving.com.au so I can resolve this for you. - Luxo Living Team
Potrošač od povjerenja
5 years ago
I appreciate your reply but that does not give me any confidence as that is the wonderful email address I have been stuffed around with for 9 months. Feel free to follow Krischelle up as per below.
Dear Krischelle,
No further documentation will be provided. We note an email was sent to your office on 19 January 2021, fully detailing what has transpired to date. At no stage has a resolution or even a proper response received with respect to this.
Your office has, on multiple occasions and in writing, confirmed delivery never took place for the item AND payment was received for the item by Luxo Living. We have provided ample oppourtunity to delivery the item, and/or provide a delivery date; which you have failed to do. For the avoidance of doubt, Mr. Patterson is not disputing delivery of all items did not take place, he is disputing that the Gratiana King Upholstered Velvet Headboard was never delivered despite Luxo Living take the benefit of payment for said item.
As such, if the item is not delivered or a reasonable delivery date provided by 1:00pm Tuesday 9 February 2021, this matter will be referred to the ACCC without notice.
I suggest you give this matter your urgent attention.
Kind Regards,
Reem Hacioglou
Legal Counsel
Pattersons Build Group
Very polite, but they didn't have a rug I ordered in stock even though their website didn't reflect this. I requested a different one, which has arrived, but the first rug still hasn't. I am...
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Support
Luxo Living
5 years ago
Hi Sally,
We really appreciate you sharing your thoughts here. First off, let me apologize. I am truly sorry for your experience. I have shared your feedback with management and we are going to resolve this issue. Please share your order details with me at support@luxoliving.com.au so I can resolve this for you. - Luxo Living Team
Potrošač od povjerenja
5 years ago
The second rug arrived the next day, so the ordering process was a bit bumpy but I am very happy with both rugs now they're on the floor. Thanks
Customer support is no existent upon trying to return their very uncomfortable hanging egg chair. Marvin D is my case manager and he has failed to communicate with me. I have had to call, email and...
Hi Caroline, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Recenzije proizvoda
Datum kupovine: 14/02/2021
0
Podjeli
KK
Kristy King
5 years ago
Što Kristy King misli o društvu Luxo Living:
Easy to order from was delivered within a few days easy to assemble and looks fantastic
Support
Luxo Living
5 years ago
Hi Kristy, We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.-Luxoliving Team
Excellent service. Bed arrived 2 months earlier than I was expecting, although was hoping for it too come sooner than expected dispatch date. Quality is excellent, we love it. Got a phone call the...
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Support
Luxo Living
5 years ago
Hi Ilona,
We strive to deliver 5 Star Service to our customers and would love to see you shop again from us. Thank you for your feedback.
-Luxoliving Team
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