Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur William Russell | Avis sur le service client de https://www.feefo.com/reviews/william-russell-ltd | Feefo

Afficher tous les 1,419 commentaires

Patrick John O'Dwyer

Mtwara

5 hours ago

Date d'achat : 26/05/2025

Ce que Patrick John O'Dwyer a dit à propos de William Russell:

Over Priced

far too expensive

Angela Hurst

William Russell

4 hours ago

Thank you for your review and comments. Our protection plans are priced based on age and will increase as you get older. Our global plans are mobile and do move with you providing the family protection needed without worry.

Avis sur des produits

Client de confiance

6 hours ago

Date d'achat : 22/05/2025

good service

Angela Hurst

William Russell

5 hours ago

Many thanks for your review and comments. We're always here should you need us, please do get in touch!

Client de confiance

4 days ago

Date d'achat : 14/05/2025

Great product, competitive price and excellent support

William Russell is a very professional service. Whenever I have a question, their support responds immediately and professionally.

Angela Hurst

William Russell

3 days ago

Thank you so much for your positive 5* review. We're so pleased to hear that you are happy with the service we offer and the support provided. We're always here should you need us, please do get in touch. Thanks again for taking the time to leave your review.

Avis sur des produits

Clyde Langenberg

Lusaka, Zambia

7 days ago

Date d'achat : 20/05/2025

Ce que Clyde Langenberg a dit à propos de William Russell:

We are satisfied with the plans and service from William Russell

Angela Hurst

William Russell

7 days ago

Many thanks for your review. We are delighted to hear how pleased you are with the service that you have received from our team. We sincerely thank you again for taking the time to comment.

Avis sur des produits

Girish Kamalakar Jaykar

nigeria

13 days ago

Date d'achat : 13/05/2025

Angela Hurst

William Russell

9 days ago

Many thanks for your review and comments. I have reviewed your renewal and have contacted you directly with a further explanation of my findings. We do issue all renewal invites 4-6 weeks prior to the renewal date in order to provide time to review and respond. Thank you again for getting in touch with us.

Avis sur des produits

Client de confiance

14 days ago

Date d'achat : 17/05/2025

Prompt Medical Cover Botswana

So Far very pleased with WR response and claims, especially 2024 when i had to claim through them. Payments were guaranteed and went through no problem

Angela Hurst

William Russell

9 days ago

Thank you very much for your 5 star review! We are very pleased to hear you are happy with the service you have received so far. We do our absolute best to ensure we provide a professional yet caring service at all times, our claims team are always on hand to assist you along the way. Thank you again for taking the time to comment.

Client de confiance

18 days ago

Date d'achat : 05/01/2025

In the email it states that I purchased Sunday 05 Jan, 2025 This is not correct purchased on May 1, 2025.

Angela Hurst

William Russell

9 days ago

Many thanks for your comments which I have emailed you about separately. I'm pleased to hear you have all the documentation needed for your plan and am sorry for the confusion on the date on the review email which was indeed showing incorrectly, we will address this as I believe the dates have been transposed behind the scenes from English to American format.

Carmen Samantha Cowley

Botswana

21 days ago

Date d'achat : 30/04/2025

Angela Hurst

William Russell

9 days ago

Many thanks for your 5 star review. We are absolutely delighted to hear how pleased you are with the service that you have received from our team, we're happy to have you as a William Russell member. We're here any time you should need us! We sincerely thank you again for taking the time to comment.

Avis sur des produits

Malcolm Ian Richardson

Mkushi

22 days ago

Date d'achat : 05/01/2025

Ce que Malcolm Ian Richardson a dit à propos de William Russell:

And again

This is typical of the inefficiencies you should address. You are duplicating the question that I have already answered.

Angela Hurst

William Russell

9 days ago

Thank you for taking the time to leave us your feedback. We strive to deliver excellent quality customer care at all times I have contacted you directly regarding your plan so please do get in touch if you have any questions. We do hope that your experience with us going forward is a much more positive one and thank you again for your review.

Avis sur des produits

Client de confiance

24 days ago

Date d'achat : 02/06/2025

Good Policy for Expats

Good plan and rare to find for expats.

Angela Hurst

William Russell

9 days ago

Many thanks for your 5 star review. We are delighted to hear how pleased you are with the service that you have received and that your plan provides the coverage needed. Thank you again for leaving us your feedback.

Avis sur des produits

Vous n’avez pas été invité(e) à fournir un avis ?

À propos de William Russell

William Russell is a leading independent provider of international life, health and income protection cover. Since 1992, we have specialised in providing protection for expats all over the world – and with customers in over 180 countries, we really do understand your needs. Big enough to provide world-class protection, but still small enough to care. That’s the William Russell difference.

Tout lire

+44 (0) 1276 486 477

William Russell House, The Square, Lightwater, Surrey, GU18 5SS, United Kingdom

Assistance à la clientèle

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.

Que sont les Trusted Service Awards ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

William Russell Commentaires

Protection Renewing Member(99) commentaires en plus sur ce produitVoir le site Internet du produitrenewal rates are ridiculously expensive.

Protection Renewing Member(99) commentaires en plus sur ce produitVoir le site Internet du produitExtremely easy, straightforward. The team is very responsible and professional

Health Renewing Member(221) commentaires en plus sur ce produitVoir le site Internet du produitExcellent service and product

Protection Renewing Member(99) commentaires en plus sur ce produitVoir le site Internet du produitThe information about renewal was not sent on time.....follow up was done by me and then sent ....I had to follow up and then get the invoice.....Upon payment had to again follow up for...Tout lire

Health Renewing Member(131) commentaires en plus sur ce produitVoir le site Internet du produitGreat Plan & efficient at the service they deliver. Also fantastic that as an expat you can actually speak to someone on the end of the line and there super helpful. Have used them for years.

Protection New Member(99) commentaires en plus sur ce produitVoir le site Internet du produitOne of few policies that cover overseas expats. Premium is good for the level of coverage offered. Very responsive customer service.

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?