Voyager Insurance Services Commentaires

Hi there, 

Thank you for your feedback. 

Our Travel Insurance does include cover for Valuables under Section 7 - Baggage, which includes cover for items such as computers, audio and visual equipment and tablets, but only up to a single article limit of £250 and an overall limit for Valuables (as defined) of £500. Many other travel insurance policies will exclude cover altogether for Gadgets.

We do also offer an option for Gadget cover that provides higher cover limits for such items as tablets, laptops and cameras but only up to a maximum of £750 any one item and £2,000 overall, which is still too low for your particular laptop. Travel insurance policies are designed to provide relevant coverage for the typical traveller and their belongings and I am afraid that we are not able to extend cover for such a high value item. 

Typically, one might expect these to be insured year-round, perhaps as a specified item on a home insurance or All Risks policy and these often provide cover for certain periods whilst outside the UK as standard or available as an option.

We hope this helps and wish you a good trip!

Hi there, 

Thank you for taking the time to leave us feedback.

When taking out a travel policy, as per the Terms & Conditions of the policy, we have a medical declaration that must be completed. These questions assess whether or not it is necessary to complete a Medical Screening and must be carried out every year. 

If you do not wish to complete a medical screening, or do not wish to pay an additional premium to cover pre-existing medical conditions (if applicable), you can purchase a policy excluding pre-existing conditions. 

However, it is worth noting that by choosing to exclude pre-existing conditions there will be no cover available for claims related directly or indirectly to these conditions. 

Medical conditions can change year on year, which is why it is necessary to complete a new medical declaration with each policy. 

We hope this goes some way to explaining our process and we wish you many happy trips over the coming year.

If you have any further questions please call our Customer Services Team who will be happy to help, on 01483 562 662 (Open 9.00am-5.30pm, Mon-Fri).

Hi there,

Thank you for your feedback - we are glad to hear that you had a good experience with the Customer Services Team!

We can see that you have had your original policy refunded to you (purchased on the 13th September). We apologise for the technical hiccup, as well as for the delay in this refund appearing in your account - refunds can take the bank up to 5 working days from the time of refund to process.

However, we are glad to hear that you have now successfully arranged your policy. 

If you have any enquiries, please contact the Customer Services Team by calling +44 (0) 1483 562 662 or emailing enquiries@voyagerins.com (Open times: 9.00am-5.30pm, Mon-Fri).