They took too long to review my claim because as far as I understood they had not linked my new address with my old - despite my phoning to inform them - and as a result kept asking for records they...
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Admin
Muddy Paws
5 years ago
Thank you for your review. I am so sorry the claim took longer than you would have liked. I can see you advised the Admin Team of your new address and the Claims Team were notified of this new address immediately. Should you have any issues in future, please contact the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partager
JD
Judith Dewar
Vérifié par Feefo
5 years ago
Ce que Judith Dewar a dit à propos de Muddy Paws:
Excellent service
Good servive
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We are always delighted to hear we offer excellent service. Should you need to contact us please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partager
TB
Tim Bennett
Vérifié par Feefo
5 years ago
Ce que Tim Bennett a dit à propos de Muddy Paws:
Vey helpful and efficient
So easy to book in and choose a vet. Very sympathetic and knowledgeable.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is always good to hear the process is simple and you were happy with the service provided. Please do not hesitate to contact our Admin Team if we can be of any further assistance, kind regards VetsMediCover
0
Partager
NT
Nick Threlfall
Vérifié par Feefo
Wood Green
5 years ago
Ce que Nick Threlfall a dit à propos de Muddy Paws:
Friendly and professional service, very happy
Quick and professional service, saw my dog at very short notice in an emergency - no dramas and very reassuring
Admin
Muddy Paws
5 years ago
Thank you for our 5* Feefo review. It is good to hear you are happy with the service provided. Should you need us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partager
Client de confiance
Vérifié par Feefo
5 years ago
Nothing to complain about. Everything is good and I am pleased with the cover
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are very happy to hear you are pleased with the cover. Should you need to contact us in future, please call the Admin Team on 0121 308 8685 who will happily assist you, kind regards VetsMediCover
0
Partager
DA
Diana Ardley
Vérifié par Feefo
5 years ago
Ce que Diana Ardley a dit à propos de Muddy Paws:
It was easy to make a claim which I initiated with a telephone call. I didn't have to wait to long to receive the payment.
Admin
Muddy Paws
5 years ago
Thank you for our 4* review. We do like to hear that the Claims process is as easy as it can be and that your payment was received quickly, we hope your Pet has made a speedy recovery. Please do not hesitate to contact us in future should we be of any further assistance, kind regards VetsMediCover
0
Partager
JH
Jenni Hudson
Vérifié par Feefo
5 years ago
Ce que Jenni Hudson a dit à propos de Muddy Paws:
The veterinary care is as always fantastic
I am disappointed that invoices are not issued showing break down of costs.. With examinations occurring without the owner being present, it is not easy to know what treatment has been given. A...
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Admin
Muddy Paws
5 years ago
Thank you for our review. We provide your Pet's Insurance, it seems your comment is regarding a recent experience at your Vets. Your Vet should always offer an Invoice which breaks down the treatment and the cost of the treatment, especially as you cannot be present at Consultations at the moment. If we can be of any assistance or to discuss submitting a Claim, please call the Admin Team on 0121 308 8685 who will happily explain the process and assist you further, kind regards VetsMediCover
0
Partager
RH
Robin Hogg
Vérifié par Feefo
5 years ago
Ce que Robin Hogg a dit à propos de Muddy Paws:
Excellent service, quick and helpful.
Excellent and reassuring service. Easy and quick to access.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are happy that you found our service reassuring, quick and helpful when you needed us and hope you do not need us again in the near future as this means your Pet is fit and well. Please call the Admin Team on 0121 308 8685 if we can be of any further assistance, kind regards VetsMediCover
0
Partager
PM
Paul Massey
Vérifié par Feefo
5 years ago
Ce que Paul Massey a dit à propos de Muddy Paws:
Sorted my claim Extremely quick. Very impressed! Good communication!
Sorted my claim Extremely quick. Very impressed! Good communication! Had to pay initially but that was down to my vets practice. They kept in contact with both my vets and myself throughout.
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. It is great to hear that your recent claim was settled extremely quickly, especially as your Vet had requested you paid them, and then claimed from your Insurer. We hope your Dog has made a full recovery. Please do not hesitate to contact us if we can be of any further assistance, kind regards VetsMediCover
0
Partager
AH
Audrey Harmer
Vérifié par Feefo
5 years ago
Ce que Audrey Harmer a dit à propos de Muddy Paws:
Excellent
Excellent customer service. Clear communication and rapid response to my request
Admin
Muddy Paws
5 years ago
Thank you for our 5* review. We are delighted to hear Excellent Service and rapid response. We do hope you do not need us in the near future, but please call the Admin Team on 0121 308 8685 if you require any further assistance, kind regards VetsMediCover
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
