I was contacted about the renewal. It contained all the relevant information I needed at a comparable industry price.
0
Partager
Client de confiance
Vérifié par Feefo
1 month ago
Ben
Muddy Paws
1 month ago
Hi There,
We are sorry to hear you are not pleased with our service. Would you be able to provide us with some more information either via email at admin@muddypawsinsurance.co.uk or over the telephone on 0121 308 8685.
Kind regards
Muddy Paws Team
0
Partager
Client de confiance
Vérifié par Feefo
1 month ago
Top Notch
First class service from first inquiry to first claim, efficient, polite and reasonable prices, what else do you need.
Ben
Muddy Paws
1 month ago
We are so pleased to hear your claim was dealt with so promptly. We are here to help if you need us again.
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Straightforward
Straightforward enough renewal. Annoying it goes up every year but have to accept inflation plus risk increase as dog get older
Ben
Muddy Paws
4 months ago
Thank you for your feedback.
We always try to keep our premiums as competitive as possible but if you ever have any queries, please do contact the team who will be happy to help.
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Conmen
I don’t rate them. £500 bill only got £214 back. I payed for the gold one, so I wouldn’t need to worry about it. Messed me about for weeks. Told me lies blamed the vet. Did everything to not pay...
Lire plus
Ben
Muddy Paws
4 months ago
Hi There
Thank you for your feedback which we take very seriously. Unfortunately, we are unable to cover any admin fees that are added to your invoice by your vets for submitting the claim on your behalf. We do have access to an online portal where you can submit any claims directly to us in the hope these fees can be avoided.
Your excess is payable for each condition within each policy period. We can see that this has been deducted in line with the policy terms however the £150 is only charged once in each year.
We hope this explains things further, but if you do have any other queries, please let us know.
Many thanks
MP Team
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Nice company to deal with
The staff are polite and helpful x ask questions about your pet and friendly x
Ben
Muddy Paws
4 months ago
Thank you for your kind words, we do always love to hear how your beloved pets are getting on.
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Coopers claim
Ease of the process and the help I received when I called
Ben
Muddy Paws
4 months ago
Thank you very much for your feedback.
0
Partager
Client de confiance
Vérifié par Feefo
4 months ago
Pricey
Not claimed on this insurance at all, the price increase is to much , I haven’t used my insurance to comment on service , not sure why I was packed to rate so can only go on the cost each month
Ben
Muddy Paws
4 months ago
Hi There,
Thank you for your feedback.
There are a number of factors taken into account when a renewal premium is calculated including the age and breed of your pet, the area in which you live and previous claims history. With any Lifetime policy that renews with us, it is offering continuous cover from your initial inception date therefore it is covering your pet for a much longer period of time. We do always advise customers to have a look at the market to make sure the price and cover is still the right choice for them in the event you were not satisfised with your existing policy.
If we can help further in anyway, please do let us know and as always thank you for choosing Muddy Paws.
Kind regards
MP Team
0
Partager
MD
Michael Dwyer
Vérifié par Feefo
GBR
5 months ago
Ce que Michael Dwyer a dit à propos de Muddy Paws:
Gold star service
I received gold star service when my dog Riley needed surgery
Last year. Very friendly no hassle service. Took the worry out of a. Stressful time.
Thank you 😊
Ben
Muddy Paws
5 months ago
Thank you so much for your feedback. We are here to help if you need us again.
0
Partager
Client de confiance
Vérifié par Feefo
5 months ago
Quick and smooth process.
Quick and efficient. I was informed of when they received the claim and how long it would take. The payment came through swiftly. They liaised fully with the vet so I didn’t have to do anything.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
