Muddy Paws Commentaires

We are sorry that your Pets pre-existing condition was not coverable by the Insurer. Anything noted in your Pet's Clinical History prior to inception is a Pre-existing Condition. For the Insurer to offer cover under one of our Lifetime Policies your Pet must be symptom and treatment free and nothing noted regarding the condition in their Clinical history for a continuous 24 month period. kind regards VetsMediCover

Dear Policyholder Thank you for taking the time to post a review about the service received in respect of your pet insurance policy. It is always good to receive such high feedback. Please be assured that our teams for both claims and customer service are on hand to assist you with your cover should the need arise. Although we do hope that you won't require our services for some time to come. With kind regards VetsMediCover

Dear Mr Hornett Thank you for your 5* Feefo review. High customer satisfaction is what we aim for, so to receive such comments provides the team with a continued boost. We trust that Bernie and yourself are keeping well, but please be assured that should you require our services again, both our customer service and claim teams are available to support all of our customers when needed. With kind regards VetsMediCover

Dear Policyholder Thank you for your Feefo review and your kind words about your experience. It is always pleasing to receive such comments about our service. Our customer service and claim teams are always on hand to support our customers with all enquiries and whilst we hope you do not need to use your policy for cover in the immediate future, at least you have the confidence in our service should the need arise. Kind regards VetsMediCover

Dear Policyholder Thank you for your Feefo review. We are pleased to hear that you rate our service highly. Please be assured that should you require our services, whether it be for a claim or general customer service, that both of our teams are available to support you as required. With kind regards VetsMediCover

Dear Mr Robertson Thank you for your wonderful Feefo review. We are so pleased to hear that your claim was processed and settled quickly. We hope that Bruce is now fully recovered but should you require our services again, please know that both our customer service and claim teams will be available to support you when needed. Kind regards VetsMediCover

Dear Mr WoodThank you for your Feefo review. We are pleased to hear that we were able to offer you an alternate option when your policy was due for renewal.We realise that it is important to try to support our policyholders as much as possible when premiums have increased. Unfortunately, with the continual increases in veterinary treatment this does affect pet insurance premiums for all customers.We hope that you will not require our services in the immediate future for Winston, but should you have any queries or concerns, then our customer service and claim teams will be only too happy to assist you.Kind regardsVetsMediCover

Dear Mr Lishman Thank you for your Feefo review. We are pleased to hear that you are happy with the service and cover that VetsMediCover are providing. We hope that you will not require our services in the immediate future for your pet, but should you have any queries or concerns, then our customer service and claim teams will be on hand to assist you. Kind regards VetsMediCover

Thank you for your Feefo review and I am sorry that the claims service was not to your satisfaction. Unfortunately, our claims team have been extremely busy throughout the past 6 months, and this has delayed the usual period for claim assessment.We understand that you were advised on 5 October when your claim form had just been received, of the timescales for claim assessment and our claims team have confirmed that the assessment was finalised and settlement paid on 8 November 2021.We have increased our claims team and some new staff are still within their training periods. We understand that with the additional staff that the claims process will begin to catch up and timescales should revert back to our previous range of up to 10 working days.We are pleased to note that your claim was approved, and settlement paid and we most importantly we hope that your pet has made a full recovery. If you should have the need of the claims team in the future and should have any issues, then please call our customer service team and we will try to offer some assistance if possible. Kind regards VetsMediCover

Thank you for our 5* review. We are very happy to hear we offer an excellent service. Please do not hesitate to contact us if we can be of any assistance in future, kind regards VetsMediCover