UnderTheDoormat Commentaires

Dear Laura, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Cleaning is one of our top priorities and we take it very seriously. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Peter, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. Your comments are extremely important to us as they help us identify problems and improve our standards and services every day. Considering we do in-person check-in, sometimes our team members are on a tight schedule and is not possible to provide an early check at the last minute. Regarding the iron, we do apologize that it was broken, we have arranged that it be replaced so this situation does not happen again. Regarding the local guide, we email a link to our guest guide to all our guests before their arrival which includes information on check-in, checkout, garbage disposal, appliances, and also neighboring areas around the property. We apologize if you missed that link and did not get this information. Should your travel plans bring you back to London, we would love to host you again and we will personally ensure a perfect stay awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, It is unfortunate that your recent stay with us did not entirely meet your expectations. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We have notified our Maintenance Manager about the issues you have encountered, and we have already organized to visit the property and address them. Regarding the lift, we do not advertise this property with the lift. Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Anne, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Rest assured that your comments will be shared with the entire team here at UnderTheDoormat. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Christine, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We are happy to see that you had a pleasant stay with us and thank you for providing your kind feedback. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We now look forward to welcome you next time for another fantastic stay. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We are sorry you had to deal with the comfort cooling not working. We tried our best to get the same fixed but considering we were dependent on external suppliers, it was out of our control. For the hamper, I can check it was delivered to the concierge and I do apologize if the same was not communicated to you. For the Gym, the building management does not allow any guests staying less than one month to use the gym as they require to attend an induction first for health and safety reasons. By the time building management is able to organize the induction, your stay would get over hence do not allow access to the gym to the short-stay guest. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Darren, We are happy to see that you had a pleasant stay with us, and thank you for providing your kind feedback. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.