UnderTheDoormat Commentaires

Dear Guest, It is unfortunate that your recent stay with us did not entirely meet your expectations. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We tried our best to resolve the issue and considering we manage the property on behalf of the building management we had to depend on their engineers to fix the issues and tried to tell you as much information as we got from them. We understand that it took a lot of time for the comfort cooling to be fixed and it was fixed towards the end of your stay but we provided the fans to make you more comfortable in the meanwhile and we do apologize for the inconvenience it caused to you. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best WIshes, Sonali on behalf fo UnderTheDoormat.

Dear Guest, Thank you for your feedback regarding your recent stay at our home. We will investigate the issues you have mentioned that we will take appropriate action to ensure the same situation does not reoccur. This is the first time we have got a complaint like the one you mentioned regarding the food and we will take it up seriously with our cleaning company so see what happened. Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Tamira, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf fo UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. We have informed the homeowner to empty some space for our guests. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Kwong, It is unfortunate that your recent stay with us did not entirely meet your expectations. It is only through constructive feedback from valuable guests like yourself that we can constantly review our standards and practices and make necessary improvements. We are a luxury short-term rental company that operates on behalf of the building management and we have a 24-hour team to help our guests via emails or WhatsApp. As mentioned in the listing, the apartments are located in the Canary Wharf area which is a home of big businesses. Thank you once again for your feedback please feel free to reach our directly when planning your next stay in London. I will personally ensure that a perfect experience awaits. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Pearl, We appreciate you taking the time to provide us with constructive feedback regarding your recent stay. We will investigate the issues you have mentioned and we will take appropriate action to ensure the same situation does not reoccur. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Samia, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and we are happy that you liked our new Whatsapp messaging system. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your fantastic review helps us work hard to deliver the best possible service everyday. We would love to host you again next time you are in the city. Please feel free to reach out and we will be happy to assist in making your reservation. Best Wishes, Sonali on Behalf of UnderTheDoormat.

Dear Hana, Thank you for the wonderful review regarding your recent stay in our home. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.