UnderTheDoormat Commentaires

Dear Guest, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the noise disturbances during your stay. We will investigate the issues you have mentioned and we will take appropriate action to ensure the same situation does not reoccur. We are confident that this is not the norm when staying with UnderTheDoormat and we would like to make amends next time you have the chance to stay with us. Please feel free to reach out directly and we will ensure a seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to review your recent stay with us. We are delighted to see that you had an enjoyable experience. Providing exceptional service and ensuring our guests feel comfortable is our top priority, and we're delighted to hear that our efforts resonated with you. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic stay in the future! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, We appreciate your feedback and thank you so much for taking the time to write such a great review. Your wonderful feedback serves as motivation for our team to continue to deliver quality experiences for our guests. It would be an honour to welcome you again to one of our properties next time you visit London. Please feel free to contact us. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Your feedback regarding your recent stay at our home is very much appreciated and we are happy to see that you enjoyed a nice stay. We always strive to provide the best experience for our guests and it is great to see that you enjoyed a pleasant stay with us. Should your travel plans bring you back to London, please get in touch as we would love to host you again. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that you had a positive experience with our staff and found our rooms to your liking.We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderThe Doormat.

Dear Lidia, Thank you for the wonderful review regarding your recent stay in our home. Your fantastic review helps us work hard to deliver the best possible service everyday. We apologize for any inconvenience regarding the inability to drop off your luggage beforehand. We do provide the details of the stasher who holds luggage in these instances. Your comment about the cleanliness of the bedroom side tables is duly noted, and we apologize for any oversight in this regard. We take cleanliness seriously and will ensure that our housekeeping team pays extra attention to these areas going forward. We are confident we will be able to offer an even better experience next time, please feel free to contact us when planning your next stay in London. Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you very much for your kind words, we have enjoyed having the opportunity the host you and would look forward to seeing you again! Kind regards, UnderTheDoormat Team

Dear Ludovic, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such a positive stay and that you found everything to your satisfaction. Providing exceptional quality and value to our guests is our top priority, and we're delighted that we were able to exceed your expectations. We look forward to welcoming you back for another perfect experience in the future! Best Wishes, Sonali on behalf of UnderTheDoormat.

Dear Guest, Thank you for the wonderful review regarding your recent stay in our home. We regret that our team did not provide you with sufficient information upon arrival. We will address this with our staff to ensure that all guests receive a comprehensive overview of the property upon check-in. We're glad to hear that you received prompt responses when you messaged us. Guest satisfaction is of utmost importance to us, and we're committed to addressing any concerns as quickly as possible. Regarding the issues with the bathroom towel and washer/dryer, we apologize for any inconvenience caused. We will investigate the washer/dryer to ensure it is in proper working order and address the issue with water pooling next to the toilet to prevent similar occurrences in the future. We hope to have the opportunity to welcome you back in the future and provide you with a more seamless experience. Best Wishes, Sonali on behalf of UnderTheDoormat.