UKFR Roofing & Insulation Commentaires

Thank you so much for your kind words and for taking the time to share your experience! We’re really glad our team were able to support you throughout the process — especially with the lead flashings and getting everything just right. It’s great to hear that even with limited roofing experience, you felt confident tackling the job, and a 9m x 6m roof in one piece is no small achievement — sounds like a fantastic result. We always aim to provide not just the right materials, but ongoing support as well, so it’s brilliant to know that we made a difference for you. If you ever need anything else or have questions on future projects, don’t hesitate to get in touch — we’re always happy to help. Kind regards The team at UKFR Roofing & Insulation

Thank you so much for your kind review. We’re delighted to hear that you were happy with the quality of the service and the quick delivery. We really appreciate your feedback and look forward to assisting you again in the future. Kind regards The team at UKFR Roofing & Insulation

Thanks for your feedback. Great to hear the updates kept you informed, and the delivery arrived as planned—it’s good to know it helped with your workload. We appreciate your support and look forward to helping again. Thank you for your 5-star review. Kind regards The team at UKFR Roofing & Insulation

Thank you for your 5-star review. We’re pleased to hear your order arrived quickly, was well packaged, and exactly as described. That’s exactly the experience we aim to provide. We really appreciate your feedback and hope to serve you again in the future. Kind regards The team at UKFR Roofing & Insulation

Thank you for your 5-star review. We’re really pleased to hear about your positive experience and that our team were able to support you throughout the process. Taking the time to explain the products and offer guidance is something we take great pride in, especially when working with materials that may be new to our customers. It’s great to know you felt well supported and confident moving forward with your project. We really appreciate you sharing your experience, and if you need any further advice or assistance, we’re always here to help. Kind regards The team at UKFR Roofing & Insulation

Thank you for your 5-star review. We’re really pleased to hear you were happy with both our service and value. Your recommendation means a lot to us. We truly appreciate your support and look forward to helping you again in the future. Kind regards The team at UKFR Roofing & Insulation

Thank you for your 5-star review. We’re delighted to hear you found the website easy to use and that the “design your roof” tool helped simplify the process. It’s great to know your order arrived quickly, in perfect condition, and exactly as expected. We really appreciate you taking the time to share your experience, and we’re here if you need anything for future projects. Kind regards The team at UKFR Roofing & Insulation

Thank you for your fantastic feedback. We’re really pleased to hear you were happy with both the speed of service and the support you received. It’s great to know our team was able to guide you through the process and make things easier, especially when using the materials for the first time. We truly appreciate you taking the time to share your experience, and we’re always here if you need any help in the future. Thank you for your 5-star review. Kind regards The team at UKFR Roofing & Insulation

Thanks for your feedback. All rubber membranes ClassicBond included are single sheets; what you are referring to is a manufacturer's weld, and they can also appear as folds as well. Rubber is vulcanised into larger sheets in the US and then shipped over to the UK. This is part of the manufacturing process. They can be visible with the release chalk, but if installed correctly, once the membrane is washed, these aren’t really visible. They are also just as strong as the rest of the membrane. All rubber is made in this way, so if that isn’t what you wanted, then another system would have been better, and we could have helped with that. Also, you bought a DIY tool set, you added it to your basket, and we didn’t force you to purchase this. The kit shows what is included, and yes, for your roof, there would likely be a few extra tools, but it's a DIY set that covers most installations. We do sell the items separately, and also we can advise what is needed; all you need to do is ask. We are here to help. If you want to discuss this further, please do contact our customer service team and we will explain EPDM roofing further for you. Kind regards The team at UKFR Roofing & Insulation

We’re really sorry to hear about your experience and understand how frustrating that must have felt. Our returns policy, including the restocking fee, covers handling, inspection, and processing costs when items are returned. We always aim to keep this as fair and transparent as possible. Items that are cut to size or cut from a roll have a higher restocking fee as they require manual cutting. We reduced it to 10% since you returned it in very good condition, and we can resell the item over time. Please feel free to contact our customer service team directly so we can review the situation and see if there’s anything further we can do to help. Kind regards The team at UKFR Roofing & Insulation