UKFR Roofing & Insulation Commentaires

Thank you for your kind review, we are pleased to hear you are happy with our products and services. We look forward to assisting you again in the future. Kind regards The team at UKFR Roofing & Insulation

Thank you for your 5 star review. If we can help in the future please do let us know and we look forward to hearing from you! Kind regards The team at UKFR Roofing & Insulation

Thank you for your kind review, we are delighted to hear we were able to resolve the issue swiftly and that you are happy with our service! Kind Regards The team at UKFR Roofing & Insulation

Thank you for your feedback. We are truly sorry to hear you were disappointed with our service, however we did our upmost to facilitate your change of order due to your incorrect measurements. Once an item is cut to your bespoke size they are not eligible for return, much like a custom made item of clothing wouldn't be. We however, as a show of goodwill, suggested you may refuse the item for a restocking fee instead. I will also highlight what has been communicated to you via your TrustPilot review and through multiple phone and email conversations to explain the situation: "We’re sorry to hear you were disappointed with your experience. We’d like to clarify that your order was placed at 1:00 PM on Thursday 24th July and as stated on our website, our standard delivery timeframe is 1–3 working days so our warehouse team promptly cut, processed and packed your order onto the lorry for dispatch within this timeframe. It’s not that we were unwilling to retrieve your items from the lorry—it’s simply that with hundreds of orders to fulfill each day, once items are loaded for delivery, it’s not always physically possible to reverse the process while still maintaining our delivery commitment to other customers. However, we did inform you that you were welcome to refuse delivery if the items were incorrectly measured. With cut to size items it is extremely important to ensure your measurements are accurate to avoid these issues. Additionally, as your items were custom cut to size a restocking fee applies once the items have been cut. This is because custom cut EPDM cannot be restocked the same as a roll of EPDM as it has been bespoke cut to your specific requirements. This is outlined both in the Delivery and Returns tab and in our Terms and Conditions. We always aim to be as transparent as possible and are sorry that the experience did not meet your expectations." Kind Regards The team at UKFR Roofing & Insulation

Thank you for your kind review, we are delighted to hear you were happy with our service! Kind Regards The team at UKFR Roofing & Insulation