Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
10 months ago
Arrived on time, well packaged.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Brand new books at silly prices 👍
New paperback books at fantastic prices. Brilliant!
0
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Client de confiance
Vérifié par Feefo
10 months ago
Very slow delivery
Very slow delivery, takes forever to deliver items under free delivery, 10 working days from the date of ordering.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed due to an issue with the warehouse,
We are working closely with our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
FD
Fiona Duff
Vérifié par Feefo
GBR
10 months ago
Ce que Fiona Duff a dit à propos de The Works:
Order review
Lots of items missing from the order not the mention is waited 3 weeks for a delivery. Will never do an online order from here again
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order arrived late with items missing.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Visit the best
Fabulous shop. Really helpful staff in any of the branches I visit. Always find what I want and more. FANTASTIC
0
Partager
RP
Rebecca Phillips
Vérifié par Feefo
GBR
10 months ago
Ce que Rebecca Phillips a dit à propos de The Works:
Great
Professional staff, warm welcome, received help when needed. I will shop here again.
0
Partager
W
W
Vérifié par Feefo
GBR
10 months ago
Ce que W a dit à propos de The Works:
No communication on a cancelled order
Ordered £200 worth of toys for a charity, after 3 weeks waiting for delivery we contacted them to be told our order had been cancelled due to a warehouse move and items were out of stock. However,...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Order never received, appalling communication
I never received my order. No communication and left waiting weeks. When I contacted them, they were well aware of an ongoing issue and said it was in their website, but once you place an order, they...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
0
Partager
BR
Brimble
Vérifié par Feefo
GBR
10 months ago
Ce que Brimble a dit à propos de The Works:
No customer service except from store
Nearly took four weeks to part deliver the order, one part was out of stock, emailed three times, no reply, phoned twice the call gets cut off! I went into our Ely branch who were outstanding,...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was delayed.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Unhappy customer
My last 3 orders have been messed up, out of dtoxk, not turning uo, received wrong order.
Takes ages to get through on tje phone to customer services and takes days to reply to your emails.
Not...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
As detailed on our website, we have been experiencing unexpected delays due to our warehouse move.
We are working hard on getting our processes rectified and our despatch times improved.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.