Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur The Works | Avis sur le service client de {{merchantUrl}} | Feefo

LO

Louise

Vérifié par Feefo

GBR

10 months ago

Ce que Louise a dit à propos de The Works:

Dont waste your money

Delivery non existent due to the apparent distribution centre moving. Over 10 working days & still not dispatched. Close your website if you cant fulfill delivery dates. Customer service email...

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Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

Client de confiance

Vérifié par Feefo

10 months ago

Awful service. Buyer beware!

Placed an order. Order never turned up. No communication from The Works. No support given. Had to fight to get a refund. Shocking customer service.

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

1

AR

Alison Rushton

Vérifié par Feefo

GBR

10 months ago

Ce que Alison Rushton a dit à propos de The Works:

Great

Ordered books for Christmas presents online which was very easy to use. Had them delivered to my local store as last year I had them ordered to home address and they went ‘missing’ - staff in store...

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0

Client de confiance

Vérifié par Feefo

10 months ago

First Class.

0

PD

Pamela Dickens

Vérifié par Feefo

10 months ago

Ce que Pamela Dickens a dit à propos de The Works:

Prompt delivery of on line order

0

Client de confiance

Vérifié par Feefo

10 months ago

Poor service

placed order still not received after 20 days so rang them to be told they would be cancelling order due to problems in their warehouse

Donna Smith

The Works

9 months ago

Good afternoon, Thank you for your feedback. As detailed on our website, we have been experiencing unexpected delays due to our warehouse move. We are so sorry you have not received your order. Due to the length of the delay the order was cancelled and refunded as we are unable to resend. We are working hard on getting our processes rectified and our despatch times improved. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

0

AD

Ann Pitts DEVON

Vérifié par Feefo

ALB

10 months ago

Ce que Ann Pitts DEVON a dit à propos de The Works:

no delivery of books to review

I was most disappointed not to have had my order fulfilled due to the move to your new warehouse when I had rung to query an estimated arrival all seemed okay but couldn't be given an exact date...

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0

Client de confiance

Vérifié par Feefo

10 months ago

Good

All parcels arrive quickly,in good condition and in recyclable packaging

0

NA

Nazmin Ahmed

Vérifié par Feefo

10 months ago

0

KJ

Karen Julian

Vérifié par Feefo

GBR

10 months ago

Ce que Karen Julian a dit à propos de The Works:

Love the works

Easy to use website, a big variety and the ordering was very easy. The last order took longer than usual because they where moving wearhouses but as I love products from the works I was happy to...

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0

The Works Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?