Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
4
3
2
1
556
100
75
105
448
1,284
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
Client de confiance
Vérifié par Feefo
9 months ago
Order
Awful. You lost my parcel and only told me because I had to chase. Then I asked for you to redeliver it as I needed all the items so I had to then reorder everything and still am yet to receive them....
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Partager
Client de confiance
Vérifié par Feefo
9 months ago
DO NOT ORDER FROM !!!
First order never arrived! I had to chase this myself after 2 weeks ! I then thought I would try again ! Heard nothing for 2 weeks then get two emails saying they can’t fulfil my order and a refund...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our couriers and our warehouse team to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Books cancelled
Lost my order and cancelled one , had to wait ages for refund and never got gifts I wanted as cost me in delivery now .
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has been in touch and has resolved your issues.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Partager
SC
Suzanna Cousins
Vérifié par Feefo
9 months ago
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Books arrived on time and in good condition
0
Partager
MB
Maureen Bendle
Vérifié par Feefo
GBR
9 months ago
Ce que Maureen Bendle a dit à propos de The Works:
Hairy Mclary books
Good choice of very good quality merchandise at very reasonable costs. Good website to navigate. Quick delivery in good quality packaging. Thank you
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Advent
Item was quick to arrive well wrapped, I haven’t opened it yet as its an advent for my granddaughter but have bought from here before & everything was great
0
Partager
Client de confiance
Vérifié par Feefo
9 months ago
No update until I emailed
Massively delayed order which was then cancelled
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
Our records show a customer service adviser has been in touch and has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Order never arrived!
My order didn’t arrive. I chased and was told that it hadn’t been dispatched - they didn’t email me to let me know. So poor!
They only issued a refund once I’d chased and phoned them. Won’t be...
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Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
1
Partager
Client de confiance
Vérifié par Feefo
9 months ago
Not received books ordered 3 weeks ago payment taken. Customer service was rude when said was,because of warehouse move but didn't stop you purchasing the books.
Donna Smith
The Works
9 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was not delivered to you.
We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.