Inspiring and empowering customers to read, learn, create and play
Service
3.2
/5
5
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1
548
99
75
105
448
1,275
avis au cours de l’année écoulée
Afficher tous les 269,282 commentaires
BA
Bev Alaimo
Vérifié par Feefo
GBR
10 months ago
Ce que Bev Alaimo a dit à propos de The Works:
No fuss ordering
Ordered an academic diary with no fuss. Told then to collect… sorted!
0
Partager
CA
Carol
Vérifié par Feefo
GBR
10 months ago
Ce que Carol a dit à propos de The Works:
Good experience.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Love the work's for craft supplies
I use the work's for of craft items. My last order was for Christmas decorations and cards. I order on line for all my days I not able to get around very well and have difficulty getting to my...
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0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Brilliant
They are helpful, polite, patient, nothing is too much trouble they will give you your time
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Parcel didn’t arrive
Terrible. My parcel didn’t arrive. I raised the issue and no support
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order was lost in transit.
We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate.
Our records show a customer service adviser has issued a refund.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Good customer service
Very good service, the shop assistant was very professional. I ordered 4 books but only 3 were available. The price of the 4th book was refunded due to this.
0
Partager
NA
Natalie Allen
Vérifié par Feefo
GBR
10 months ago
Ce que Natalie Allen a dit à propos de The Works:
Stocking fillers
Great service, a wide variety to choose from, weather it be for the kids or us adults and great little gifts for any occasion, and even better that it's good value for price
0
Partager
TD
Tracey Davies
Vérifié par Feefo
10 months ago
Ce que Tracey Davies a dit à propos de The Works:
Bad customer service
Waited 3 weeks for an order which was for a birthday present but it never arrived on time disappointed
Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
I'm very sorry to hear that your order arrived later than expected.
Our records show that this order was delivered on the 6th of October, Evri tracking, H006JA0040008824.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards
The Works.
0
Partager
Client de confiance
Vérifié par Feefo
10 months ago
Good service
Click and collect order ready in less than 24 hours. Staff at collection point very polite.
0
Partager
KW
Kelly Wainwright
Vérifié par Feefo
GBR
10 months ago
Ce que Kelly Wainwright a dit à propos de The Works:
Online order on 18th Sept (4 weeks ago) with 9 items ordered. 3 subsequently went out of stock.
One item has arrived, the other items are yet to arrive. Only after chasing the Works have said it’s on...
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Donna Smith
The Works
10 months ago
Good afternoon,
Thank you for your feedback.
We are extremely sorry that your order has arrived with items missing.
Please contact a customer service adviser to let them know what items were missing from your order, please call 0121 313 6050.
As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide.
Your feedback will be extremely helpful in this respect.
Kind regards,
The Works.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
The Works is one of the UK’s leading multi-channel specialist retailers of value gifts, arts, crafts, toys, books and stationery, with over 530 stores.