I used Shuttle Direct for my transfer from Malaga to Marbella. The Spanish representative was rude, unhelpful and bad mannered. Her customer service was appalling. Our driver was late, also rude and...
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Customer Services
Shuttle Direct United Kingdom
1 month ago
We’re very sorry to hear about your experience and sincerely apologise for the frustration and inconvenience caused during your transfer.
We’re disappointed to hear your comments regarding the service provided by the local representative and driver, as this is certainly not the level of customer service we expect our partners to provide.
As your transfer was booked through a third party, we would kindly ask you to contact the agency directly regarding your booking. They will be best placed to investigate the issues you have raised and review what happened with both the local representative and the driver, as well as the cancellation and return transfer arrangements.
Once again, we apologise that your experience did not meet your expectations and appreciate you taking the time to share your feedback.
WW
Winifred Walsh
1 month ago
Thank you for your prompt response and acknowledgement of the issue as well as your apology. I have received a feedback request from Expedia and have informed of my experience with the Spanish representative as well as the driver
Date d'achat : 13/09/2026
0
Partager
AR
Andrzej Górak
Vérifié par Feefo
GRC
1 month ago
Ce que Andrzej Górak a dit à propos de Shuttle Direct United Kingdom:
Shuttle Direct to świetny i opłacalny wybór .Nasze transfery były łatwe i komfortowe , korzystamy z Państwa usług po raz drugi i się nie zawiedliśmy. Kierowcy uprzejmi , na pewno skorzystam ponownie...
Excellent service, arrived on time both ways.
The driver even went back to my hotel after I left my mobile in reception.
The company charged me £35 however it was my fault.
I would recommend and...
We have used shuttle direct a few times now. This time tho we were trying to save money by using their cheaper option of coach service. So much cheaper but not as good as their private transfer...
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Date d'achat : 13/09/2026
0
Partager
BG
Boris Golec
Vérifié par Feefo
ESP
1 month ago
Ce que Boris Golec a dit à propos de Shuttle Direct United Kingdom:
The driver was patiently waiting for me and my wife at the airport (the plane had some delay), he helped us kindly with our luggage; the ride to the hotel was very comfortable, we felt safe.
Date d'achat : 11/09/2026
0
Partager
Client de confiance
Vérifié par Feefo
1 month ago
Zuverlässig, freundlich
Date d'achat : 08/09/2026
0
Partager
JG
Janet G
Vérifié par Feefo
USA
1 month ago
Ce que Janet G a dit à propos de Shuttle Direct United Kingdom:
Both drivers - airport pick up and hotel pick up - were on time ( early actually). Cheerful, informative. Cars were modern, clean and with working AC. After the booking process I had to extend our...
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Date d'achat : 11/09/2026
0
Partager
HK
Hans Kalshoven
Vérifié par Feefo
NLD
1 month ago
Ce que Hans Kalshoven a dit à propos de Shuttle Direct United Kingdom:
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
