We booked our holiday with the advise and guidance of Alex. Stress free, clear and…
We booked our holiday with the advise and guidance of Alex. Stress free, clear and helpful, I would use this company again and recommend them thus far.
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Client de confiance
Vérifié par Feefo
12 years ago
i did wait for over an hour for a call back and eventually called back myself…
i did wait for over an hour for a call back and eventually called back myself to make the booking but apart from that it was ok.
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Client de confiance
Vérifié par Feefo
12 years ago
people on the phone were excellent don't know about the holiday haven't had it yet
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Client de confiance
Vérifié par Feefo
12 years ago
i think this company is bad as i booked a holiday last week and mistakenly gave…
i think this company is bad as i booked a holiday last week and mistakenly gave a wrong name so now iv got to pay £220 to change the name, other people iv spoke to only paid around£50!! also iv had...
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Holiday Gems
Holiday Gems
12 years ago
Thank you for your comment. We have checked your booking and can see no quote given for a name change. That said, you have pointed out that the error was yours and not that of our staff. Unfortunately, once a booking is made any changes will be subject to airline/broker fees and admin charges. This is a situation over which we have no control. Costs are subject to the airline involved and can vary quite considerably. We can assure you that the airline on which you are confirmed does not charge £50.00 for a name change. With regard to seats together, again this is airline policy and one over which we have no control.
Client de confiance
12 years ago
what a rip off, im a unhappy customer and will advise people not to book with holidays gems!
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Client de confiance
Vérifié par Feefo
12 years ago
Lisa who answered my phone call was very helpful and was happy to answer my
many…
Lisa who answered my phone call was very helpful and was happy to answer my
many questions. As I had never used your service before it helped to talk to somebody who knew all the answers!!!
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Client de confiance
Vérifié par Feefo
12 years ago
Generally good. But do wonder why when customers telephone to book a
holiday [ & invariably…
Generally good. But do wonder why when customers telephone to book a
holiday [ & invariably spend a substansial amount of money] they charge 5p
per minute to join a backlog. Also why charge to pay...
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Client de confiance
Vérifié par Feefo
12 years ago
On the whole very good natured and helpful.
When the email of the receipts etc arrived…
On the whole very good natured and helpful.
When the email of the receipts etc arrived , I noticed that there was no tickets so I had to ring up about that, so I would say that the follow through was...
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0
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Client de confiance
Vérifié par Feefo
12 years ago
The agent [111] who dealt with my booking was friendly and very efficient, and i…
The agent [111] who dealt with my booking was friendly and very efficient, and i would certainly book my next holiday with Holidaygems . The price i paid was also very good.
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Client de confiance
Vérifié par Feefo
12 years ago
very efficient and prompt service, with booking of holiday,also helpful on advising on which hotel…
very efficient and prompt service, with booking of holiday,also helpful on advising on which hotel to suit our needs for a mature couple looking for a four day break with a quiet location and high...
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0
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Client de confiance
Vérifié par Feefo
12 years ago
Robbie (agent111) was very good and made it very easy for us. Please thank him…
Robbie (agent111) was very good and made it very easy for us. Please thank him for us.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We specialise in finding the best deal for you - whether you are planning a family holiday, time away with friends or a couples-only getaway. We take away the hassle of searching for the ideal trip and do it for you.
