Good afternoon,
Thank you for your feedback regarding item GUGC38.
We can see that you have already spoken to a member of our team regarding this particular item. We're sorry to hear that this item arrived damaged and we do apologize for any inconvenience this may have caused you. If you are unhappy with the item, we would recommend returning the item back to us for either a refund, replacement or a credit under our six month warranty. If the item is found to be faulty, we would be more than happy to refund any return postage costs.
If you require any further assistance, please do not hesitate to contact us on 0800 330 8000 or email us at help@gemporia.com.
Thanks,
Clare W - Help Team
www.gemporia.com
Gemstone was damaged and had a large crack inthe base
Gem Collector UK
Gem Collector UK
7 years ago
Good Evening,
Thank you for your feedback.
It was good to speak with yourself and get a better understanding of your concerns with your recent purchases. It is most regrettable we have been unable to meet your expectations. Hopefully future purchases will be more up to your expectation. Please accept our sincerest apologies for any disappointment caused.
Please get in touch with our Help Team if you require any further assistance.
Date d'achat : 04/06/2018
0
Partager
Client de confiance
7 years ago
good customer service
Avis sur des produits
Date d'achat : 11/06/2018
0
Partager
Client de confiance
7 years ago
Excellent caring company. Love Gem Collector, learning a lot about gem stones.
Avis sur des produits
Date d'achat : 11/06/2018
0
Partager
Client de confiance
8 years ago
good customer service
Avis sur des produits
Date d'achat : 06/06/2018
0
Partager
Client de confiance
8 years ago
Excellent customer service as usual .
Avis sur des produits
Date d'achat : 05/06/2018
0
Partager
Client de confiance
8 years ago
Knowledgeable and entertaining presenters, on the whole, and excellent service from behind the scenes.
Avis sur des produits
Date d'achat : 04/06/2018
0
Partager
Client de confiance
8 years ago
Good service
Avis sur des produits
Gem Collector UK
Gem Collector UK
7 years ago
Good Evening,
Thank you for your feedback.
We apologies the item is not up to expectation. We will look into the matter further ourselves, as to why the item was sent out with a visible defect. I'm glad to hear your going to be taking advantage of our 30 day money back guarantee.
Please get in touch with our Help Team if you require any further assistance.
Date d'achat : 04/06/2018
0
Partager
Client de confiance
8 years ago
Great customer service team. Entertaining and informative presenters.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
We believe we offer the best value for genuine gemstones the world has ever seen. How do we do this? We travel the globe, and where possible source gemstones directly from the mines.
