Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Avis sur forward2me

Afficher tous les 13,904 commentaires

Client de confiance

Vérifié par Feefo

4 years ago

They answered my question rapidly whenever I asked. Thank you very much for your support.

Fernando Soto Broca

Vérifié par Feefo

4 years ago

Ce que Fernando Soto Broca a dit à propos de forward2me:

Excellent service!

Client de confiance

Vérifié par Feefo

4 years ago

Fast service to Canada

Service was very fast to Canada from Germany. Emails kept me informed throughout the process.

Toni

Vérifié par Feefo

4 years ago

Ce que Toni a dit à propos de forward2me:

Service extremely expensive.

Too expensive. My purchase almost doubled in price due to very high freight cost and fees. I also had to pay unnecessary GST prices at the border as they required me to pay these before shipping...

Lire plus

Hayley

forward2me

4 years ago

Hi Toni, Many thanks for your feedback. We are sorry that you feel dissatisfied with the final shipping costs that you paid for your John Lewis order. I have been looking at the details from your recent FedEx shipment through our service and I can see that you never chose to combine and repack your clothing/ coat prior to shipping. I have verified that the reason why you will have paid a higher price for shipping is because the chargeable weight for the John Lewis coat that you have shipped would have been been based on the volumetric weight/size of the package rather than the actual weight of the goods inside. If a repack had been requested for the John Lewis coat, there would have been sufficient excess space to save by reducing and by us carefully folding the coat smaller in size this would have further reduced the original dimensions and should have helped lower the final courier shipping prices available to you. Furthermore you would have only been required to pay a single £2.00 repack fee on top of the shipping price if you were only shipping one package. I would like to discuss your GST issue with you in more detail via email because if you have been asked to pay GST twice for the same shipment this is not right and we need to ensure this matter is resolved for you. Please keep an eye out for my email regarding your GST issue. I hope the information I have provided to you is useful and please do not hesitate to get back in touch if you do have any further questions or concerns. Kind Regards Hayley

nobuo shirahashi

Vérifié par Feefo

4 years ago

Ce que nobuo shirahashi a dit à propos de forward2me:

このアイテムは正常な到着をしませんでしたので、低い用かしか持ち合わせません。税関担当の業者も回答をせず、後任に任せっきりで、した。その後の弁明も説明なく、単に送ってきただけでした。最悪の対応でした。UPSの不手際かF"Bのリパックミスかわかりませんが、別の業者を模索中です。

Chris

forward2me

4 years ago

Many thanks for your review. To help us better understand the issue, can you send us an e-mail to info@forward2me.com thanks.

Client de confiance

Vérifié par Feefo

4 years ago

Perfetto!!!

Stéphane DARNAUD

Vérifié par Feefo

Albi

4 years ago

Ce que Stéphane DARNAUD a dit à propos de forward2me:

👍 parfait

Comme d’habitude, service au top. L’interface est simple à utiliser, le service est rapide et à un très bon tarif. Le repacking fait grandement économiser sur les frais d’envoi, mais surtout, les...

Lire plus

Client de confiance

Vérifié par Feefo

4 years ago

I wouldve liked to see the shipping charges prior to bring asked to file a Prior Authorization. Also the delay was unnecessary as to how many days it took to release my package

Chris

forward2me

4 years ago

Hi many thanks for your review. Due to the way that the package inbox works you will not be able to see any shipping prices until we have received your FDA documents and they have been approved. However, if you need to see the shipping price in advance you are always welcome to ask us for this information or you can check the price on our pricing page https://www.forward2me.com/pricing/ With regards to the delay, our IT team has been working to automate this, for future shipments you will be able to upload these documents from your package inbox. If you have any queries about this process please message us.

Laura T

Vérifié par Feefo

Miami

4 years ago

Ce que Laura T a dit à propos de forward2me:

excellent service, the management and follow-up is also amazing, I really liked the experience and received my order in perfect condition

Client de confiance

Vérifié par Feefo

4 years ago

I recommend it.

Fast Shipping and Very Reliable. My first time to try this and I was impressed! Will definitely recommend it.

Vous n’avez pas été invité(e) à fournir un avis ?

Pourquoi faire confiance aux avis de Feefo ?

En savoir plus sur Feefo

forward2me Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?