Comment les avis de Feefo sont-ils recueillis ?

Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.

Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

Comment vérifions-nous les avis ?

Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

Comment traitons-nous les faux avis ?

Feefo empêche les gens de laisser de faux avis, car nous n’invitons que les acheteurs vérifiés à donner leur avis.

Flooring Direct Commentaires

https://www.flooringdirect.co.uk/

Lay the foundations for your dream home with Flooring Direct. We'll help you to style your home in the exact way you want it.

Service

avis au cours de l’année écoulée

Afficher tous les 1,748 commentaires

Client de confiance

5 years ago

Customer service is very poor.

I'm only giving 2 stars because of a women called 'Sally's otherwise would probably be 1 or if I could do 0 I would of. I ordered some flooring and it case ripped and torn in several places. After...

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Flooring Direct

5 years ago

Hi, We are so sorry you had a negative experience. We hope these issues have since been resolved. We are happy to hear that a member of our team managed to help you out. It's very helpful to receive feedback so we can improve in the future. Thank you, Flooring Direct Team

Mark Lockyer

5 years ago

Ce que Mark Lockyer a dit à propos de Flooring Direct:

VERY POOR. Part of order not delivered and no response to calls and emails

Very poor. I still haven’t received the flooring underlay which was part of the order. I have now sent 3 emails and tried phoning their customer helpline, but to no avail. This is now delaying the...

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Flooring Direct

5 years ago

Hi Mark, We are really sorry you have had these issues. We hope that you have since managed to resolve the problems. If you are still experiencing some issues, please contact our team via email, phone, or social media. Thanks, Flooring Direct Team

Client de confiance

5 years ago

Not happy

No communication. Rang 4 times was in a que for over 10 minutes each time saying I was next in the queue then got cut off. When i did get through was told my grass was out of stock and i was getting...

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Flooring Direct

5 years ago

Hi, We are so sorry to hear you experienced these issues. We can face a large number of inquiries at certain periods, which can have a delayed effect on other customers. It's very useful to hear your feedback so we can try our best to prevent this from happening again. Thank you, Flooring Direct Team

Client de confiance

5 years ago

Lovely flooring

I ordered samples a few weeks ago which arrived promptly and went on to order some flooring, this also arrived promptly. I was really pleased with the quality it looks lovely.

Client de confiance

5 years ago

Supports médiatiques téléchargés

Order arrived damaged and have not been able to get a response to resolve

Voir tous les supports médiatiques (2)

Order arrived damaged and have not been able to get a response to resolve

I received my order damaged. I emailed with photos and didn't get a response. I called and spoke to someone who gave me another email address. Emailed again with no response and followed up to check...

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David

5 years ago

Ce que David a dit à propos de Flooring Direct:

All good

Looks good for a budget underlay. Fast delivery all good

Client de confiance

5 years ago

Quick and easy to order

Yes I would and will order from them again

Genevieve Marescia

5 years ago

Ce que Genevieve Marescia a dit à propos de Flooring Direct:

My parcel still hasn’t arrived yet

David Wood

5 years ago

Supports médiatiques téléchargés

Voir tous les supports médiatiques (2)

Ce que David Wood a dit à propos de Flooring Direct:

No response

This item received was not item advertised, incorrect size. Ordered for specific size, I have now sent 2 emails with pictures and no response. Also rang without success, was next caller, gave up...

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Andy Scott

Derbyshire

5 years ago

Ce que Andy Scott a dit à propos de Flooring Direct:

Top notch service!

Great customer service. Kayleigh dealt very well with my enquiries. A pleasure to do business with. Thank you Flooring Direct. I’ll be back!

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