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Qui peut laisser un avis sur Feefo ?

Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.

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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.

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Avis sur Flooring Direct

Afficher tous les 1,748 commentaires

Trusted Customer

Lincoln

6 years ago

Ce que Trusted Customer a dit à propos de Flooring Direct:

Excellent

Excellent service, super quick delivery, goods as described well packaged and thoughtful delivery driver. That's how you do it.

Chris

Flooring Direct

6 years ago

Thank you for your lovely review on the excellent service from Flooring Direct. Some of our matt black products are becoming increasingly popular. We are also delighted to hear about the thoughtful delivery driver as our customer service and delivery is an essential part of the package we offer at Flooring Direct.

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Flooring Direct:

Great service

Despite the on going corona virus crisis the delivery was prompt with updates throughout the on line ordering was efficient and easy and the product is excellent.

Chris

Flooring Direct

6 years ago

Good Morning, This is a comment we love to read! Our staff are working overtime at the moment to ensure that delivery and the customer experience is still at a level we expect despite external circumstances! Flooring Direct are also so happy to see that the product is excellent, we will pass this on to the team and it will give them a big boost! Thank you, Flooring Direct

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Flooring Direct:

Excellent would use again

Chris

Flooring Direct

6 years ago

Thank you for your lovely comments about Flooring Direct and for stating that you would use our services again. This is something we love to read about and we have passed on your feedback to the team.

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Flooring Direct:

5 star price, service & lead time

Ordered Thursday evening and received delivery in full on the following Monday. My account manager kept me up to date with order receipt confirmation, tracking details etc which provided me with...

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Chris

Flooring Direct

6 years ago

Good Morning, Thank you very much for your lovely review regarding Flooring Direct. It is great to see that you were impressed with our 5-star delivery. We have passed on your feedback to your Account Manager Chris who will be delighted to read your comments. We would love to see some photos when the project is finalised. Keeping our customers informed and appraised of details is something we pride ourselves on as a team.

Client de confiance

6 years ago

dissapointed floor direct didt have real light grey oak in stock

As headline suggests, replenish stock levels

Chris

Flooring Direct

6 years ago

Good Afternoon, Thank you for your comments. Unfortunately, at this time and due to current circumstances we are not able to replenish our stock levels as quickly as we would usually be able to. We are offering a service and working closely with our suppliers and couriers to try and ensure that all of our customers are kept up to date with stock levels and our Flooring Direct products.

Client de confiance

6 years ago

Hi flooring direct I made my order before the crisis of covid. I do appreciate that. I’ve spent a lot of money on my flooring and the threshold on the door I’m using is not the same quality for the money I’ve spent on the materials I.e. real wood vs laminate threshold. I also had to order a super long 2700mm threshold as your smallest ones you only had one of, and I needed 2. I would of been so happy and satisfied if you had two 700mm in stock for real wood. I was checking your stock levels over 3 days

Trusted Customer

6 years ago

Ce que Trusted Customer a dit à propos de Flooring Direct:

Good fast service. 1 sample missing though

Good fast service, although only received one sample instead of the 2 I ordered. But very pleased with the fast service.

Chris

Flooring Direct

6 years ago

Good Afternoon, Thank you for your kind comments about Flooring Direct operating with a fast delivery service. We do apologise for that but we are desperately trying to keep up our communication levels with our customers in these trying circumstances.

Trusted Customer

6 years ago

Thanks for getting back, it’s no problem, it happens. The one we did get was a good match but I will email and see if we can get the other one sent out just to double check if that’s okay! Keep up the good work!

Chris

Flooring Direct

6 years ago

Thank you for your comments, it is great to see you so understanding. We hope that our eventual service will provide a pleasant experience!

Client de confiance

6 years ago

Very prompt service

Chris

Flooring Direct

6 years ago

Flooring Direct are proud to hear that we offer a very prompt service and that you gave our service 5-stars. We hope to see pictures of the finished product!

Client de confiance

6 years ago

Quick service

It came amazingly quickly, just what I needed 🙂

Chris

Flooring Direct

6 years ago

Good Morning, Thank you for your kind comments on Flooring Direct's quick service. It is great to see in the current circumstances that it came amazingly quickly, and it was exactly what you asked for.

Client de confiance

6 years ago

the goods arrived on time.

They did what they said.

Chris

Flooring Direct

6 years ago

Good Afternoon, Thank you for your comments regarding the delivery service at Flooring Direct. We are keen to deliver fast and safe service to all customers. Thank you for the 5-star review.

Client de confiance

6 years ago

Ordedd samples that never arrived, not keen on actually ordering paid for products now

Chris

Flooring Direct

6 years ago

Good Afternoon, We would be keen to hear more about this and are conducting an internal investigation. With the meaning of the current circumstances we are relying on our couriers, we are working non-stop to ensure that our delivery and free sample service is up to scratch. If you could send an email to sales@flooringdirect.co.uk then we will look into how we can resolve your issue as we would be delighted if you were to order from Flooring Direct.

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Flooring Direct Commentaires

Comment les avis de Feefo sont-ils recueillis ?

Qui peut laisser un avis sur Feefo ?

Comment vérifions-nous les avis ?

Comment traitons-nous les faux avis ?