FareDepot Commentaires

Chat started on 27 Aug 2016, 06:00 PM (GMT+0) (06:00:22)*** Visitor 69234090 joined the chat *** (06:00:22)Visitor 69234090: Hi this is palak (06:00:41)*** FareDepot joined the chat *** (06:00:49)Visitor 69234090: I just booked a international flight with faredepot last week (06:00:54)FareDepot: Hi, This is nick. We're here to help (06:01:10)FareDepot: can you help me with booking number? (06:01:23)Visitor 69234090: My conformation number is 2uhbb9 (06:01:36)Visitor 69234090: Eugene to mumbai (06:02:03)FareDepot: whats its regarding sir? (06:02:26)Visitor 69234090: So lufthansa allows 2 piece of checked baggage for free (06:02:49)Visitor 69234090: And i am seeing only 1 piece of checked baggage on my ticket (06:02:53)Visitor 69234090: Why? (06:03:34)FareDepot: no sir as i can check lufthansa only allow to take one piece of 23 kilo each means 50 pounds. (06:03:47)Visitor 69234090: No they do not (06:04:02)FareDepot: and 7 kilo handbaggae allowance (06:04:16)Visitor 69234090: Any flight from united states to india, they allow 2 pc of baggage (06:04:17)FareDepot: sir if you want you can call them and ask them (06:04:47)FareDepot: as we don't deal in baggage so you need to call airline for this (06:04:47)Visitor 69234090: I just called them and they told me contact the agency i booked my ticket from (06:05:00)Visitor 69234090: They cannot make that change on the ticket (06:05:28)FareDepot: no sir it is the airline who allow to take 1 piece of luggage. (06:05:34)Visitor 69234090: I have been on phone with lufthansa and alaska airlines since last 2 hours (06:05:56)FareDepot: sir we have not made any changes with your baggage allowance (06:06:03)Visitor 69234090: Yes you have (06:06:21)FareDepot: and we wont be able to do that sir (06:06:28)Visitor 69234090: You are not following lufthansa policy (06:06:40)FareDepot: sir please contact airline for baggage (06:06:52)Visitor 69234090: No i am not calling them again (06:07:07)Visitor 69234090: They clearly told me to contact the agency (06:07:10)FareDepot: baggage policy is of airline not us (06:07:31)Visitor 69234090: And if you cannot do it than pleaae let me talk to your superior (06:08:23)Visitor 69234090: I am not going back and forth, back and forth like a tennis ball (06:08:24)FareDepot: there is no supervisor available as it is weekend so we are here for information you can call us on monday (06:09:01)Visitor 69234090: This is worst online travel agency, i mean it (06:09:20)Visitor 69234090: First you take 7 days to book my flight (06:09:35)Visitor 69234090: Than you charge more than you told (06:09:52)FareDepot: i am sorry about this we wont be able to help you as this is policy of airline not us. (06:09:53)Visitor 69234090: Ans than you don't even follow airline policy (06:10:32)Visitor 69234090: And i want this chat to be saved on my account so that the manager can see (06:10:38)Visitor 69234090: On monday (06:10:57)FareDepot: you should have check while making booking online that how much is the baggage airline is allowing to take (06:11:15)Visitor 69234090: I did and it was 2 (06:11:21)FareDepot: instead you should have call the airline or us for this. (06:11:46)FareDepot: you must have got confirmation from our end (06:11:53)Visitor 69234090: I am asking you now to change (06:12:30)FareDepot: can you please check with email confirmation which we have sent it you (06:12:42)Visitor 69234090: I have travelled with lufthansa before and they always allow 2 pc baggage (06:14:09)Visitor 69234090: I am not wasting my time talking to you when you cannot make any modification to my ticket. I am asking you to save this chat in my profile for the supervisor to see it on monday when i call back. (06:14:22)FareDepot: i agree but sir can you please check email confirmation which you have got from our end because in that every details has been mentioned in the email confirmation. (06:14:45)FareDepot: they will tell you the same thing (06:14:50)Visitor 69234090: You send email confirmation after booking the flight (06:15:11)Visitor 69234090: How would that make any difference (06:15:21)FareDepot: yes but before booking it you will also able to see (06:15:33)FareDepot: in flight details. (06:15:41)Visitor 69234090: But while booking it showed lufthansa policy which is 2 pc bag (06:15:59)Visitor 69234090: Yeah that stated 2 pc of baggage (06:16:01)FareDepot: no sir you can check. (06:16:16)FareDepot: again its 1 pc (06:16:28)Visitor 69234090: How can i check now. The ticket has been booked already (06:17:17)FareDepot: at time of booking you should have called us. (06:17:36)Visitor 69234090: You are not making any sense (06:17:57)FareDepot: we wont give you any wrong information. (06:18:00)Visitor 69234090: At the time of booking it showed 2 pc bag. Why would i call you than (06:18:35)Visitor 69234090: It was after booking that it got changed to 1 (06:18:38)FareDepot: then how come you got confirmation of 1 pc. (06:18:45)Visitor 69234090: I dont know (06:19:13)Visitor 69234090: If i knew that i wouldnt have been chatting with you (06:19:29)Visitor 69234090: I am not working for a travel agency (06:19:32)FareDepot: you can call us if you want on Monday supervisor will be available you can talk to them. (06:19:35)Visitor 69234090: You are (06:19:49)Visitor 69234090: Ok and please save this chat (06:19:56)FareDepot: sure. (06:20:20)FareDepot: Thanks for chatting with us. (06:21:14)FareDepot: is there any thing else i can help you in this? (06:21:47)Visitor 69234090: No that is all (06:22:09)FareDepot: thank you have good day bye. (06:22:59)*** Visitor 69234090 left the chat ***