Great low profile fan for our outdoor area, and the online ordering through to delivery was great.
Thank you Fansonline, I’m very happy with your service!!!
Delivery was quick but some parts were missing. I'm waiting to hear back about them.
Vanessa
Fansonline
3 years ago
Hi there,
Thanks for taking the time to share your experience with us, and it’s lovely to hear you were happy with our delivery service.
We can see you’ve been quite unlucky to have encountered a missing part and we’re sorry for any inconvenience caused. Upon liaising with our Customer Service team on your behalf we’ve been assured they are already in contact with you to resolve this issue as we speak. Thanks again and if you do require any further assistance, please be sure to let us know!
Regards,
The team at Fansonline
Great range, reasonable prices and quick delivery interstate. Everything that was ordered arrived well packaged.
The electrician they supplied locally was great, can do attitude.
I would definitely...
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Avis sur des produits
Date d'achat : 01/03/2023
0
Partager
Client de confiance
Vérifié par Feefo
3 years ago
Quick delivery of fans and very happy with product. The description of the products listed online and the specifications were great. A wide variety of fans to choose.
I have purchased from Fansonline about a year ago and was looking to get the same fan for the second bedroom. So I would get the correct fan (with a light), I went back to my original invoice to get...
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Vanessa
Fansonline
3 years ago
Hi there,
We are sorry to hear that you are unhappy with our decision, and we do understand that these situations can be frustrating.
While our returns policy goes beyond our legal obligations required for change of mind, regrettably we are unable to accept the return of an open box as published on our website. Let alone a fan that has been installed.
Unfortunately, as we explained, we have to take a strict approach regarding open boxes as many times in the past customers stated they opened the box and only looked at the product without touching anything else; but the reality is that parts were missing, the protective wrapping removed/opened, parts packed back incorrectly and there was damage to the box or parts, etc. Hence the products weren’t in condition to be sold again… We are committed to sending all our customers brand-new products that have not been tampered with in any way, and we trust this is important to you as a buyer.
We do sympathise with your situation, but we are confident that our decision complies with our legal obligations under the Australian Consumer Law and our relevant store policies as published on our website.
Regards,
The team at Fansonline
RE
Renee
3 years ago
Thank you for the consistent bad customer service by literally responding with the same 'cut and paste' wording as the first time.
Also again using the ACCC as a scape goat for your poor customer service.
Ignoring my response, telling you my box had been opened when I received my fan - so that part of your response is untrue.
Opened or unopened box - you do not refund or exchange regardless, as you use the ACCC law for 'change of mind' to avoid this. WE DO NOT REFUND OR EXCHANGE UNDER ANY CIRCUMSTANCES. Maybe make that clear on your website.
Lastly, here is some free advice and maybe it may get you some reprieve from the bad ratings on the same repeated issues, how about checking the boxes and their contents (parts and original packaging) when their returned, then make your decision on 'YOUR POLICY'. Thats called GOOD customer service. Im reporting your company to the ACCC.
Avis sur des produits
Date d'achat : 16/03/2023
1
Partager
AM
Annette Moore
Vérifié par Feefo
3 years ago
Ce que Annette Moore a dit à propos de Fansonline:
Amazing experience. I needed a rush order so I called prior to find out if it was in stock, paid over the phone and within a couple of days it had arrived. Very happy with the great service
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
