Excellent customer service firstly using the on line chat room and then to complete the deal over the phone. I bought 3 fans and asked for a further discount to the sale price and a small extra...
I recently purchased a product from Fansonline , but unfortunately, I had a terrible experience with their customer service and return policy. When I received the product, it didn't meet my...
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Vanessa
Fansonline
3 years ago
Hi there,
We’re sorry that this product didn’t meet your expectations. Our listings are incredibly detailed, with many specifications, including the specific ‘Operation’ showing ‘Remote Control’ as well the title and description also showing for further transparency.
While it’s unfortunate you missed this, we still wanted to try and help and offered a few different options including the very special pricing on the wall control. We are committed to sending all our customers brand-new products that have not been tampered with, which is why we are unable to receive back the opened carton. We trust this is also important to you as a buyer and our option provided, would have resolved the issue and there would be no return requirement, also saving you unnecessary costs associated with a change of mind return.
Our offer for the component is still available and if you wish to proceed please let us know.
Regards,
The team at Fansonline
KB
Kris Blair
3 years ago
I find it interesting that every other company will allow a return even if the box is open.
The box was in perfect condition and not one component inside the box was opened.
You tried to charge me extra for a wall switch instead of returning the fan and swapping it over for one with a wall switch.
Now I’m stuck with a fan I can’t use and have to pay an extra $50 plus shipping for a switch. How is that fair ?
You can’t even physically speak to a customer service representative as everything is done via email and you don’t respond to emails for at least 2-3 days at a time. You must understand how frustrating this is as a customer.
I do not want to buy a wall switch I just want to return my fan that has a wall switch included. But you still won’t allow it and you’re still trying to charge me for it.
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
