Hi there,
We’re sorry to hear what’s happened. We’re not sure which prompt you’re selecting when calling, however, there are different options for some general advice following a request for an email to be sent for any warranty or service matters. This enables us to be help more efficiently and with all the relevant information on hand. We are unable to find any correspondence and we’d certainly look into any issues or incorrect descriptions if informed so please let us know. It also sounds like there might be something wrong with your fan and we’d love to try and help. Please contact us directly so we can look into this for you. https://www.fansonline.com.au/contact-us
Regards,
The team at Fansonline
The website was easy and clear to navigate, and once we selected our fan, the process was straight forward. Follow up communication was prompt and friendly from start to finish. Thank you!
I order a fan and a ceiling mount kit that didn’t come with an extension pole and then it turns out that there isn’t one suitable that will work. I even phoned and asked for advice when I was...
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Vanessa
Fansonline
2 years ago
Thanks for your feedback and we’re really sorry to hear about the experience you’ve had. We’re always happy to assist where we can by phone, email and chat with any product or general advice based on the information provided. For any location specifics, we can provide you with details to pass on to your installer as they are the ones attending and can advise accordingly on those specific details. However, our apologies as it seems there may have been some confusion on our part as to what you were looking for. With this in mind, our listings are very detailed including product specs and dimensions, so that customers can double-check what’s been suggested and confirm suitability. In any case, we want our customers to be happy and we’ll try and help wherever possible. We can see our service team has already reached out to you regarding this situation and is waiting to hear back from you, so please have a look.
Regards,
The team at Fansonline
Thanks for your feedback and sorry to hear you’ve had an issue with the fan. We’ve just been notified you have only just reached out to our service team. They’ll be able to assist you and guide you through your warranty options so as to resolve the issue.
Regards,
The team at Fansonline
Avis sur des produits
Date d'achat : 19/03/2024
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
I have used Fansonline on a number of occasions, in every case they were prompt and efficient. Goods arrived quickly and correctly with zero issues . Well done!
Avis sur des produits
Date d'achat : 06/03/2024
0
Partager
HS
Hugh Stark
Vérifié par Feefo
2 years ago
Ce que Hugh Stark a dit à propos de Fansonline:
Fans delivered promptly, work superbly well particularly their quietness, no problems at all
Date d'achat : 18/03/2024
0
Partager
MR
Mary Rowlands
Vérifié par Feefo
3304
2 years ago
Ce que Mary Rowlands a dit à propos de Fansonline:
Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les gagnants sont désignés sur la base des avis qu’ils reçoivent de leurs clients.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
