Fansonline Commentaires

Thanks for your feedback and we’re so sorry you’re unhappy. We try to be as transparent as possible and have all criteria around our change of mind returns policy, which does go above and beyond our obligations within Australian consumer law, published on the website which is also in line with most lighting and ceiling fan retailers. We do take a strict approach regarding open boxes as many times in the past when accepting opened boxes we found that there were parts missing, the protective wrapping tampered with, parts packed back incorrectly or even damaged and sometimes with not even visible damage. We are committed to sending all our customers brand-new products that have not been compromised with in any way, and we trust this is also important to you as a buyer. Of course, we understand not everyone reads the fine print which is why we also reference these important details throughout the ordering process. We also have very detailed listings including product specs and dimensions, so that customers can check and confirm suitability. We’re also more than happy to assist with any pre-purchase queries around suitability to address any particular requirements, which is why we encourage people to please check with us via phone, email or chat and to absolutely avoid an incorrect purchase. In any case, we want our customers to be happy and if there’s a more suitable product in mind, please let us know so we can assist.