excellent service. The fan arrive promptly in good condition, and when I emailed them with a question they were prompt to answer. I've bought fans from them before, and will do so again.
Hi,
Thanks for your feedback and we’re sorry to hear about the issue with connectivity to the Tuya App. The good news is this can be addressed under warranty and the Fanco team should be able to assist you. If you like, we can reach out to them on your behalf so please let us know. Otherwise, you can contact them directly on
03 8658 9588. We’re very happy to hear the fans are performing well and quietly as they should.
