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ExoticDirect Commentaires

https://www.exoticdirect.co.uk/
Classé
Exceptionnel
Service
4.9
/5

5

4

3

2

1

68

7

1

0

0

76

avis au cours de l’année écoulée

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Client de confiance
7 years ago
Date d'achat : 31/01/2018
Thank you
Really helpful service at a time of devastation. Friendly and helpful telephone operator.
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Hayley
ExoticDirect
7 years ago
Hi there.

Thank you for your kind review and we are sorry to hear of your loss.

We're a team of pet lovers here and we're pleased we could support you at a difficult time.

Kind Regards,

The Exotic Direct Claims Team.
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Client de confiance
7 years ago
Date d'achat : 30/01/2018
Easy forms to fill in. Quick communication via email, and email updates to let you know what’s happening. Prompt payment
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Hayley
ExoticDirect
7 years ago
Dear Customer.

Thank you very much for your lovely review. We are really pleased that you found the claims process easy and that you received quick communication and a prompt payment.

Kind Regards,

The Exotic Direct Team. 
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Client de confiance
7 years ago
Date d'achat : 31/01/2018
Very good amd quick service
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Hayley
ExoticDirect
7 years ago
Dear Customer.

Thank you very much for your review. We are really pleased that you are happy with our service!

Kind Regards,

The Exotic Direct Team. 
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TC
Trusted Customer
7 years ago
Date d'achat : 23/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
Great experience
The renewal of my insurance was very easy to do and the person i spoke to was very professional. I would be using Exotic Direct next year
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Sarah
ExoticDirect
7 years ago
Dear Mr Fairbairn,

Thank you very much for your lovely review. We are really pleased that you found the process easy and look forward to continuing our relationship with you.

Kind Regards,

The Exotic Direct Team. 
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Trusted Customer
Edinburgh Scotland
7 years ago
Date d'achat : 23/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
First experience dealing with Exotic Direct
Quick no fuss claim handling
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Vicky
ExoticDirect
7 years ago
Dear Ruth

Thank you for your lovely review.  We are glad to hear that your claims experience with us was quick and with no fuss.

We hope the road to recovery is going well.

Kind Regards

Exotic Direct Claims Team.


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Trusted Customer
Calne
7 years ago
Date d'achat : 20/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
I didn’t have a review. Contact the customer before sending feedback surve.
I was not contacted, I only knew about the renewal when I got this survey.
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Sarah
ExoticDirect
7 years ago
Hi Jane,

Thank you for taking the time to leave your feedback, we're sorry to hear that you hadn't received your renewal documents. 

We send all customers our Feefo surveys to gain some insight on where we are doing well and where we should focus on improving for the future. 

One of our team will be in touch with you shortly to arrange your renewal documents and establish what level of contact you would like from us. 

Kind Regards, 

The Exotic Direct Team
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Trusted Customer
7 years ago
Date d'achat : 05/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
Very easy to renew. Received a letter. Read it over. Checked my details. Dylan promptly destroyed the envelope as it was going to kill him lol.
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Alison
ExoticDirect
7 years ago
Dear Mrs Hickey,

Thank you for taking the time to provide a lovely review.

We're really pleased that you found the whole process easy and hope Dylan has recovered from his scare :)

Kind regards
Exotic Direct Team
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Client de confiance
7 years ago
Date d'achat : 09/01/2018
When my bird needed treatment from the vets Exotic Direct were quick to pay plus as I had not been with them very long they reassured me i was covered.
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Hayley
ExoticDirect
7 years ago
Thank you so much for taking the time to send your review.


We are happy to hear that you received fast payment when your bird needed treatment and we hope that your bird has now made a full recovery.

The Exotic Direct Claims Team. 
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Trusted Customer
7 years ago
Date d'achat : 06/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
Advance warning.
I obviously renewed my plan directly but did not receive anything to tell me it was due for renewal so it was a bit of a surprise.
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Sarah
ExoticDirect
7 years ago
Dear Emma,

Thank you for your feedback. 

We are sorry that you did not receive your documents we issued to you in December, and we will message you directly to confirm how you would like to receive them. 

Kind Regards, 

The Exotic Direct Team 
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Trusted Customer
7 years ago
Date d'achat : 02/01/2018
Ce que Trusted Customer a dit à propos de ExoticDirect:
Hassle free process!
Absolutely no hassle process from start to finish. Our vets sent through the claim form and a couple of weeks later I received the cheque in the post
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Hayley
ExoticDirect
7 years ago
Hi Joanne,

Thank you so much for taking the time to send your review. We are glad to hear the claims process was hassle free and that  you received swift settlement.

Have a really nice day.

The Exotic Direct Claims Team.
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À propos de ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.
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0345 340 4090
1-10 Summers Street, London, Greater London, EC1R 5BD, United Kingdom
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À propos de ExoticDirect
Situated in Sussex, we’re a friendly company, with lots of experience! In fact we’ve been insuring exotic pets since 1996. We understand the kind of problems that exotic pet owners can face. As a small team, we talk to each other! This means that if you have a problem or a question we can deal with it quickly and sympathetically, liaising with our team when necessary.