Cousins delivered the wrong suite. This may have partly been the fault of the manufacturer but Cousins’ performance in correcting the mistake was simply dreadful. They failed to re-order the suite...
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Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback.
We are sorry that you are unhappy with the service you have received from our customer service department and we can only apologise for this.
Despite our best endeavours, we acknowledge that mistakes do occasionally happen and we regret that your order was one of these rare occasions.
Firstly, we would like to start by sincerely apologising for the upset you have been caused for the delay in you receiving the correct replacement furniture caused by an internal mistake which, unfortunately, had a detrimental effect on the length of time it took to acquire a replacement item for you.
Having looked into your order it appears that our customer services department did send you a credit note as a gesture of goodwill and that this was accepted.
Once again, thank you for taking the time to leave us feedback.
Avis sur des produits
Date d'achat : 11/01/2016
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Always helpful and polite
Avis sur des produits
Date d'achat : 14/08/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Manchester
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
The manager was very knowledgable, helpful and friendly. We found the sofa we wanted within 5 minutes of entering the store and took delivery within two weeks.
Avis sur des produits
Date d'achat : 30/07/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Oldham
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
Never let me know my stuff has arrived I had to phone up
Hannah Nielen-Groen
Cousins Furniture
10 years ago
Thank you for taking the time to leave us feedback. We do appreciate it.
We are sorry that you experienced issues with your order and can only apologise for this. Please accept our assurances that this is not the norm and that our staff are trained to contact customers to keep them informed of the progress of their order and we are sorry that this does not appear to have happened in this case.
We hope that this experience will not prevent your from shopping with us again in the future.
Once again, thank you for taking the time to leave us feedback.
Avis sur des produits
Date d'achat : 31/05/2016
0
Partager
TC
Trusted Customer
Vérifié par Feefo
West Midlands
10 years ago
Ce que Trusted Customer a dit à propos de Cousins Furniture:
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
We are sorry that you are unhappy with the service you have received from our customer service department and we can only apologise for this.
Despite our best endeavours, we acknowledge that mistakes do occasionally happen and we regret that your order was one of these rare occasions.
Firstly, we would like to start by sincerely apologising for the upset you have been caused for the delay in you receiving the correct replacement furniture caused by an internal mistake which, unfortunately, had a detrimental effect on the length of time it took to acquire a replacement item for you.
Once again, thank you for taking the time to leave us feedback.