Salesman in Dudley store said 9 / 10 weeks delivery, got home and your www site said in sock, i called your Birmingham store and they said in stock, they took my payment and i collected next day from...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us with feedback. The salesman must of mis-read the stock levels whilst placing your order. Once the order was fully processed the stock system would of alerted us to the available stock and we would have contacted you straightaway. However we do apologise for the miscommunication during this process and are glad you like the nest of tables!
Extended waiting time because no material for suite . Told by email.
Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for providing us with feedback. We do apologise for the delay in your delivery which was due to the supplier's shortage in material for your furniture. We do hope our goodwill gesture went some way in reconciling any bad feeling in relation to your experience.
Communication with them is awful. (1) Misinformation, (2) poor communication of facts or (3) just plain lies. One of these is true but never got to find out. All we know is we were told delivery date...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
We do apologise for everything you've gone through for these products. The delivery of the suite took 9 weeks, instead of the lead time which was 14-16 weeks. With better communication this process would have been perfect and once again we do apologise for your experience. Thank you for taking time to provide us with feedback.
As your delivery charge was £39 we opted for collection which , we were told , would be from OLDBURY. After several weeks we followed up delivery and were told that the goods were , in fact , in...
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Cousins Furniture Stores
Cousins Furniture
12 years ago
Thank you for taking time to provide us with feedback. Unfortunately there was a mix-up in the delivery destination which ended up in our Manchester Depot. We do apologise for the delay and hope you enjoy the product!
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
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Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
