Firstly the website's payment method wasn't working so I had to ring. Then when I was having the item delivered the delivery was 1 hour and 40 minutes late. This was hugely important as I had to go...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback.
We can only apologise that you had issues with the payment system on the website and assure you that this is not the norm
Also, we are sorry that you are unhappy with the service from the delivery team. As your order was a long distance delivery we used an external courier to deliver your mirror. We will ensure that your comments regarding the delivery time is passed on.
With regard to the mirror being damanged please do not hesitate to contact our customer service team on 0121 665 2000 who will be happy to assist you.
Once again, thank you for taking the time to leave us feedback and we hope that this experience will not prevent you from ordering from us again in the future.
Sales assistannt was helpful and promised a quick delivery- which they did
Delivery men were really helpdful and overcame difficulties in getting the furniture into the room
I had my items delivered to my house and the delivery driver scuffed the furniture and took pictures, im still awaiting the reply of when someone will be coming to inspect it. Ive had no contact at...
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Cousins Furniture Stores
Cousins Furniture
11 years ago
Thank you for taking the time to leave us feedback. Having checked your order we can confirm that your service request is with our customer service department and will be contacting you shortly.
If you wish to speak to someone in our customer service department please feel free to contact us on 0121 665 2000 and they will be happy to help.
Once again, thank you for leaving us feedback and hope that this experience will not deter you from shopping with us in the future.
We tried to order the corner group that we want few months ago. We asked them if the corner group can be re-arranged after delivery. They checked it and said ok with that .
Then when they printed...
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Cousins Furniture is a furniture retailer based in the West Midlands and the North West of England. We have furniture and accessories for every room of the home and have something to suit every style and taste.
