Costsaver Commentaires

Thank you for taking the time to share such a detailed account of your tour. We are sorry to learn that your experience fell so far short of your expectations, and we regret that the itinerary, the standard of the hotels and the conduct of the tour proved so disappointing. We regret that the morning visit to Boston did not coincide with the opening hours of the places you had been promised, that the resort at Hyannis was winding down for the season, and that several attractions were closed or left you without adequate guidance. We are also sorry that you found the hotels damp, dirty and unsuitable, and that you felt the Coach Driver and Travel Director did not work together as a team or provide the level of safety, professionalism and local knowledge you rightly expected. Concerns of this nature are taken very seriously. We are pleased, at least, that the scenery in Vermont and New Hampshire made such a strong impression. We can confirm that we received your email, and we hope that the resolution was to your satisfaction. We shall also share your observations with our Operations Department so that scheduling, hotel selection and the performance of the tour may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfactory experience in the future.

Thank you for taking the time to share your suggestions. We are sorry that several aspects of the tour fell short of your expectations, and we appreciate the clarity with which you have set out your concerns. We regret that some of the hotels were without lifts, obliging guests to carry their luggage up and down stairs, and that a number of the properties were located some distance from the town centres. We also note your view that the optional dinners were expensive and did not offer good value for the quality of the food. Your comment regarding the pace of the morning departures, which left insufficient time to use the facilities after breakfast, is likewise well taken, and we are sorry that this caused discomfort for guests. These are constructive and practical observations, and we shall share them with our Operations Department so that hotel selection, the pricing and quality of optional dinners and the timing of morning schedules may be reviewed carefully. Thank you again for your candour, and we hope to have the opportunity to offer you a more satisfactory experience in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the Best of the Balkans tour an awesome experience, and that the itinerary suited you so well. We are also pleased that you regarded the tour as good value for money, and that your Travel Director was so friendly, helpful and knowledgeable. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found most of the hotels to be good choices, and that you enjoyed all of the sites included in the tour. We are also pleased that both our Travel Director and Coach Driver, who looked after you throughout the trip, were so professional and helpful, and that their care contributed so much to your enjoyment. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such generous feedback. It is genuinely rewarding to learn that you found the tour so memorable, and that your Travel Director's knowledge of the places, culture and history made such a strong impression. We are also pleased that your Coach Driver was so helpful, and that you found the coach spotless, the hotels very good and the destinations beautiful. We appreciate your remark about breakfast, which we hope contributed to the ease of your journey. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share such a balanced account of your tour. It is genuinely rewarding to learn that you found the tour excellent overall, that your Travel Director's knowledge made a strong impression, and that you were very pleased with the experience as a whole. We are sorry that the Amish dinner excursion did not meet your expectations, and we shall share your comments with our Operations Department so that they may be reviewed. We also appreciate your candid remarks regarding the hotels, and your recognition that the standard of accommodation reflects the price of the tour. We are pleased that you found the other Optional Excursions and the travel dates so agreeable. Thank you again for your feedback, and we would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you were so pleased with your tour, and that you found it to be excellent value. We are also delighted that your Travel Director made such a strong impression, and that his professionalism and genuine care for guests contributed so much to your experience. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that the tour matched your expectations, and that your Travel Director and Coach Driver were so exceptional throughout. Your advice to read the details of the booking carefully is a sensible one, and we appreciate your recognition that the experience represented good value. We would warmly welcome the opportunity to host you again in the future.

Thank you very much for taking the time to share your feedback. It is genuinely rewarding to learn that you found the tour excellent and that your Travel Director and Coach Driver made such a positive contribution to your journey. We are also pleased that the destinations proved so engaging and that the Local Guides impressed you with their expertise. We would warmly welcome the opportunity to host you again in the future.