Boxes for Moving Home Commentaires

Following on from our conversation, I'm sorry to hear some of the boxes were slightly damaged in transit. I'm also sorry to hear the delivery did not arrive until 2pm. As discussed, I've refunded the pre 12 delivery charge and you should receive the refund receipt shortly. Unfortunately boxes by their nature are fairly basic :-) but your comments are noted. We've also hauled the courier across the coals. As you can see from most of our reviews, the service usually runs very smoothly. It's rather unfortunate though to get two problems in two days :-(      

Wow! Strong words indeed. Much of what you say is fair and reasonable. Yes, the courier failed to deliver on the first occasion and then delivered to the wrong address on the second occasion. Unfortunately sometimes sh*t happens. We did however take full responsibility and even hooked you up with a competitor that delivered to you within an hour. As you can see from both our Feefo Service rating  and our Google Certified Shop rating, we are currently running at 96% for on time delivery. Not perfect but still pretty good. In order to avoid situations exactly like this, we are also extremely careful not to promise next day delivery. Instead we encourage our customers to order early and leave a little more time for delivery. That way, on the rare occasion there is a problem, we still have time to correct the situation. I absolutely refute the first line of your feedback, as well as the suggestion that my explanation was 'rubbish'. Everything I said was true and I offered it up not as an excuse, merely an explanation. Finally I query how you're able to rate our product 'bad' when you never actually received anything.