Alton Towers Holidays n’est plus un client actif de Feefo
Afficher tous les 15,891 commentaires
Client de confiance
Vérifié par Feefo
10 years ago
1 - Using the helpline is straightforward, no endless annoying menus and calls are answered quickly.
2 - The lady I spoke to was really helpful, very friendly and took the time to explain how my...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Painful
It took 3 days, 6 calls and a lot of time of hold until I could make my booking.
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for your feedback! We value the time our customers have taken to comment on their experience.
I am sorry to hear you did not have a very easy booking process. This is definitely not the experience we would want our customers to have during the booking process.
However I can see you have got something booked in, so I hope you have a great time when you go in the Summer.
Thanks,
Jamie
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
easy, quick, polite
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Glasgow
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
GREAT CUSTOMER SERVICE !
I would definitely recommend Alton Towers . Booking service was easy to follow and when I needed help from customer service on the phone girl on the phone was so nice and helpful it really made it so...
Lire plus
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
I need my money back it was a waste of time and money. I'm so DISAPPOINTED!! worst experience ever
I asked the lady who booked the hotel is this Alton Towers Resort ideal for me and my fiancé who was celebration his birthday. She told me yes I told her we wanted something to do during our stay. I...
Lire plus
Customer Care
Alton Towers Holidays
10 years ago
Hi there,
thanks for getting in touch with us and letting us know about your experience with Alton Towers Holidays.
I am very sorry to read that you where disappointed with your short break it certainly was not our intention. Although the Alton Towers Resort is advertised as a family resort and theme park. With the spa available and other leisure facilities, many couples have enjoyed their time at the resort.
With regards to the smell I myself had not noticed this during my most recent visit last month. However, I will of course pass on your concerns about this along with your other points regarding the breakfast and the cleanliness of the hotel.
Once again we are truley sorry that on this occasion the Alton Towers Resort fell below your expectations and we would love to welcome you back again in the near future.
Warmest Regards,
Ben
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Romford
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Brilliant service
The lady I spoke to was very friendly and very helpful made booking our break a pleasure
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
Quick and efficient
0
Partager
Client de confiance
Vérifié par Feefo
10 years ago
11p a minute is expensive to ask questions
I would have liked to have seen more information about entertainment at the hotels if there is anything for young teens Plus the size of bunk beds would they be suitable for teens? Booking went...
Lire plus
0
Partager
TC
Trusted Customer
Vérifié par Feefo
Ireland
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Good Booking Service
Very helpful, made the whole experience enjoyable. Would be delighted to use the service again.
0
Partager
TC
Trusted Customer
Vérifié par Feefo
10 years ago
Ce que Trusted Customer a dit à propos de Alton Towers Holidays:
Happy customer
I found it quite user friendly and easy. I would recommend to my friends and family.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
Nous recueillons des avis de manière indépendante pour le compte des entreprises qui travaillent avec nous. Notre plateforme ne s’adresse qu’à des acheteurs vérifiés, vous pouvez donc être sûr que vous consultez les avis de vrais clients.
Seuls les clients disposant d’une preuve d’achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après la transaction.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Nous vérifions que les avis proviennent de clients authentiques en les associant à une vente ou à une transaction. Les personnes ne sont invitées à laisser un avis qu’après avoir effectué un achat auprès de l’entreprise.
Alton Towers Holidays is the official short breaks provider for the Alton Towers Resort; packages include Theme Park tickets and an overnight stay in Resort Accommodation or family-friendly hotel nearby!
