The tree that arrived bore no resemblance to the picture online. It was poor quality for the price. I didn't send it back because I'd paid £5 for postage already. And didn't want to pay again to...
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Xmas Direct
XmasDirect
2 years ago
Hi Laura,
Thank you for sharing your feedback, and we're sorry to hear that the tree you received didn't meet your expectations. We take the accuracy of our in-house photos seriously, and it's surprising to learn that you believe there was no resemblance between the online image and the actual product.
It's important to note that the photo on our website depicts the larger size version of the tree, and we appreciate your understanding that scaling it down to the 2ft size may have led to some confusion. We apologise for any confusion.
We are sorry to hear that you were dissatisfied with the shipping cost. The £5.99 postage charge aligns with industry standards for the item you purchased. However, we appreciate your feedback and will certainly consider it for future improvements.
You are welcome to return the tree to us following our returns policy. If you wish to do so you can send an email to info@xmasdirect.co.uk and one of the sales team will be able to assist you.
Best wishes,
Christmas Direct
Great quality lights, well worth paying that little extra. Arrived well packaged and quickly.
Would definitely recommend 👍
Xmas Direct
XmasDirect
2 years ago
Hello
We are absolutely thrilled to receive your first-class review! Thank you for taking the time to share your positive experience with our lights.
Ensuring that your order arrives promptly and in excellent condition is a top priority, and we're delighted that it met your expectations.
Best wishes,
Christmas Direct
Delivery was prompt, within 2 days. The tree was of good quality and the branches were full. Very life like in appearance. Thank you.
Xmas Direct
XmasDirect
2 years ago
Hello
We're absolutely delighted to receive your fantastic review! Thank you for sharing your positive experience with our tree.
It warms our hearts to know that the tree looks fantastic on your cottage door and that you appreciate its quality. Ensuring prompt delivery and providing a lifelike appearance are key priorities for us, and we're thrilled that we met your expectations in these aspects.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 03/12/2023
0
Partager
DR
David Rowe
Vérifié par Feefo
2 years ago
Ce que David Rowe a dit à propos de XmasDirect:
Good service & delivered on time
Xmas Direct
XmasDirect
2 years ago
Hello David
We appreciate your feedback and are pleased to hear that you had a positive experience with our service. Ensuring timely delivery is a priority for us, and we're glad to know that your order reached you on time.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 03/12/2023
0
Partager
PY
Peter Young
Vérifié par Feefo
2 years ago
Ce que Peter Young a dit à propos de XmasDirect:
Excellent all round
Xmas Direct
XmasDirect
2 years ago
Hi Peter
Thank you for taking the time to leave us feedback. We are so pleased to hear you had such a positive experience with us.
Best wishes,
Christmas Direct
Hello
We're thrilled to receive your smashing feedback! Thank you for taking the time to share your positive experience.
We're delighted to hear that your experience was very quick, and we're glad to know that the product has been great for you so far.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 03/12/2023
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Great price, delivered when said and quality product.
Xmas Direct
XmasDirect
2 years ago
Hello
Thank you for sharing your positive feedback with us! We're thrilled to hear that you found our price great, the delivery as promised, and the product of high quality.
Best wishes,
Christmas Direct
Avis sur des produits
Date d'achat : 03/12/2023
0
Partager
Client de confiance
Vérifié par Feefo
2 years ago
Excellent, arrived within two days of ordering, packaged well and is as the photos, really pleased.
Xmas Direct
XmasDirect
2 years ago
Hello
Thank you for taking the time to share your positive experience! We're thrilled to hear that your order arrived promptly within two days, was well-packaged, and met your expectations as depicted in the photos.
Best wishes,
Christmas Direct
Website clearly explains the products. It is easy to make choices. The LED string lights were well-packed and promptly delivered.
Xmas Direct
XmasDirect
2 years ago
Hello
Thank you so much for your wonderful feedback! It's great to know that our website has been helpful in making your choices, and we're pleased that you are happy with your string lights.
Best wishes,
Christmas Direct
Hello Elena
Thank you for taking the time to leave us a review. We are so pleased to hear you are happy with your speedy delivery and high quality of your wreath.
Best wishes,
Christmas Direct
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