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loveholidays Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Mauvais

5 years ago

Terrible experience - Avoid!

Terrible experience. Cancelled the holiday and made the refund process a complete nightmare that lasted 6 months with countless emails back and forth. We'll be paying a little more in future to go...

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SusieQ

Liverpool

5 years ago

Ce que SusieQ a dit à propos de loveholidays:

Great Service

This was our first time booking with Loveholidays and in this way, usually go straight to high street agent, but the holiday was a great deal. The whole process from the start was very...

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PETER GILL

5 years ago

Ce que PETER GILL a dit à propos de loveholidays:

I want a refund

I waited over an hour to chat online. The rep was unhelpful then hung up.

Caroline

loveholidays

5 years ago

I see that you were able to get through to my colleague in chat. Unfortunately, the information provided to you was correct. You may want to explore what options you have with your travel insurance, if you do not want to proceed with the booking as planned.

PETER GILL

5 years ago

The information was incorrect according to Aer Lingus. They have informed me that when a flight is changed by over 2 hours, the passenger can avail of a full refund!!!

Caroline

loveholidays

5 years ago

I do understand your frustration with this situation, I was more referring to the ground elements of your booking. If you are able to obtain a refund from the airline, we would pass it on to you. Please update this in manage my booking once you confirm the airline will be sending a refund.

PETER GILL

5 years ago

As I paid Love Holidays, it is up to Love Holidays to get me my refund! Please process this in a speedy manner.

Caroline

loveholidays

5 years ago

Hello Peter, please log onto your Manage My Booking, you will find the options you need there to move forward with your booking. Kind Regards, loveholidays

PETER GILL

5 years ago

I have already been onto AerLingus, they have refunded the flight money to Love Holidays. Please advise how I can get my refund.

Caroline

loveholidays

5 years ago

Hello Peter, thank you for reaching out to us further with regards to this matter. With regards to your airline refund, our finance department has been notified to expect these monies, so as soon as they are received you will be refunded the amount immediately. At the moment unfortunately due to the unprecedented demand of requests in this respect airlines are experiencing, we do not wish to create unrealistic expectations by being able to give a time frame for when we will likely receive this refund. What I can advise is that in some cases it is taking up to 90 days or longer for refunds to reach back to us at present. I do acknowledge that it must be very testing and frustrating to wait upon monies due to you. To further clarify on this, although it may take a shorter time for the refund from the airline to processed, it does take a longer period of time to reach back to us, which is unfortunately completely beyond our control. Kind Regards, loveholidays

PETER GILL

5 years ago

Hi, I have gotten an email from Aer Lingus today to tell me that the refund has been processed, please advise when I should expect the refund to hit my account?

ANDREW FRASER

5 years ago

Ce que ANDREW FRASER a dit à propos de loveholidays:

Never again steer clear

Give people there refunds they’re waiting for instead of holding on to money that isn’t theirs!

Mauvais

6 years ago

I have still not heard back from loveholiday regarding the hotel I paid for

I have added 3 stars as I have not heard anything from love holidays since I rebooked from my voucher to confirm the booking

JAMES PORTER

5 years ago

Ce que JAMES PORTER a dit à propos de loveholidays:

Love Holidays Not refunding for Covid Cancellations

Booked and paid £800+ for an holiday in June through Love Holidays. The flight with Jet2 was cancelled due to corona virus. Informed Love Holidays through their manage my booking system as requested...

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SIMON LEE PHILLIPS

5 years ago