Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Cruise Megastore /Travel Megastore Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 2,186 commentaires

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

First email sent without the quoted attachments. Rang spoke to another call handler, who promised to send them, he sent an email again without the attachments. Called again and third call handler...

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Karen King

Cruise Megastore /Travel Megastore

7 years ago

I’m sorry to hear about your experience we’re normally known for our exceptional attention to detail. We will pass this feedback onto the relevant teams for further training. We hope you enjoyed your trip!

Date de l'achat : 04/01/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

helpful staff

excellent service helpful staff

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank you for your feedback, we appreciate your time and we look forward to booking you again in the future.

Date de l'achat : 25/01/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Great customer service and deals

Great customer service with a willingness to help us achieve a great deal with a friendly approach and very knowledgeable. Looking forward in dealing with this company again for any future cruise.

Karen King

Cruise Megastore /Travel Megastore

7 years ago

Thank you so much for your feedback. Our company values put member satisfaction as top priority. Its members like you that make our job wonderful. We look forward to serving you again.

Date de l'achat : 30/01/2019

Mauvais

7 years ago

Excellent customer service given by James, very helpful and friendly.

Excellent efficient customer service, very helpful and friendly manner.

Company Representative

Cruise Megastore /Travel Megastore

7 years ago

We’re so pleased you are happy with your experience. I’ll be sure to pass on the positive review!

Date de l'achat : 01/02/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Kelly Hapi that I dealt with was informative and helpful, and rang me back when she said she would.

Company Representative

Cruise Megastore /Travel Megastore

7 years ago

We appreciate your positive feedback, and we’re glad we have been able to work with you to create a great holiday booking experience.

Date de l'achat : 26/01/2019

Mauvais

7 years ago

They need to listen to their clients and check information properly before they just process They make statements to hook you in then can’t make good on their promises and then the customer is out...

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Company Representative

Cruise Megastore /Travel Megastore

7 years ago

We appreciate you taking the time to provide us feedback & will be in touch to see if there is anything further we can do to assist with your booking. Thank you

Date de l'achat : 01/02/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Company Representative

Cruise Megastore /Travel Megastore

7 years ago

Thanks for the great rating!! :)

Date de l'achat : 01/02/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

EXTREMELY DISAPPOINTED!

Your company has demonstrated an incredible lack of professionalism. Just check my file and you will see that a refund due weeks ago is still unpaid and your staff have failed dismally to communicate...

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Company Representative

Cruise Megastore /Travel Megastore

7 years ago

Thank you for your feedback, we are sorry to hear that this is yet to be finalised for you. Please be assured we will contact you soon to remedy this.

Date de l'achat : 18/01/2019

Trusted Customer

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Read the above

It was poor because we got stitched up by buying into the 2for1 deal the pricing was not as it should and all 6 of us backed out of that deal

Company Representative

Cruise Megastore /Travel Megastore

7 years ago

I’m sorry to hear about your first experience. We appreciate your feedback and would like to learn more about your experience. We will touch base with your shortly and look forward to speaking with you soon.

Date de l'achat : 17/01/2019

Trusted Customer

Victoria Point

7 years ago

Ce que Trusted Customer a dit à propos de Cruise Megastore /Travel Megastore:

Could not do enough for us

I booked 4 cabins and was hoping to get 3 adjoining and I picked the cabins I was after and Kent got them for me. Was I satisfied, well I have just booked 2 more cruises with Kent.

Company Representative

Cruise Megastore /Travel Megastore

7 years ago

Thank you for your feedback, we appreciate your time and will certainly let Kent know of your comments. We look forward to booking you again in the future.

Date de l'achat : 16/01/2019

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Cruise Megastore /Travel Megastore Évaluations

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?