Tomato Travel did not cancel the tour and admirably, rebooked 44 passengers to fly to Tokyo as Osaka Kansai Airport was closed due to Typhoon Jebi. The tour commenced as scheduled and it was very...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate your wonderful feedback about each area of your tour and about our service during a time that was quite busy for us. If you would like to revisit Japan some day we are happy to help you plan out your next holiday! Thanks for supporting Tomato Travel.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We are glad you enjoy your Discover Japan tour. We hope that someday we can help you plan your next trip to Japan!
Date de l'achat : 11/09/2018
0
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Mauvais
Vérifiée par Feefo
7 years ago
The online process worked without a hitch. The planning behind the tours - including the location of hotels in relation to the tour program was well thought through.
Derek Lam
Tomato Travel
7 years ago
Thank you so much for your feedback! We really appreciate any feedback or comments our customers make about our tours. We will use these to create new tours and products. We are glad you could enjoy your time in Japan!
Date de l'achat : 25/09/2018
0
Partager
MD
Margaret Jane Dangerfield
Vérifiée par Feefo
7 years ago
Ce que Margaret Jane Dangerfield a dit à propos de Tomato Travel:
We thought everything was handled very well and we have recommended tomato to many people!
Derek Lam
Tomato Travel
7 years ago
Thank you so much for your feedback! We really appreciate our customers feedback and comments about our services and tours. Thank you for recommending us to other people! We would love to help you and others to plan out your next holiday to Asia!
Date de l'achat : 10/09/2018
0
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Mauvais
Vérifiée par Feefo
7 years ago
itinerary was good
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate any feedback and comments we receive. We hope you enjoyed your stay in Japan!
Date de l'achat : 22/08/2018
0
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CH
Carol Anne HORNE
Vérifiée par Feefo
7 years ago
Ce que Carol Anne HORNE a dit à propos de Tomato Travel:
Thank you for your feedback. We are curious to know why you were not impressed by this tour. We understand that there have been some issues on our tours so we have been working very hard to improve them and help our customers have the best time in Japan.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We are aim to improve our customer service throughout the booking process and we are working hard to provide you with tour guides who can speak English well. From your feedback we will use it to improve our tours in the future and we thank you for your input.
Date de l'achat : 25/06/2018
0
Partager
ML
Mary Anne Leonard
Vérifiée par Feefo
7 years ago
Ce que Mary Anne Leonard a dit à propos de Tomato Travel:
Definitely recommend TT. Schedule ran like clockwork. Fantastic guides (had a total of 6 during our tour). Office staff prompt with responses to queries. Linked up interstate friends to join...
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Derek Lam
Tomato Travel
7 years ago
Thank you so much for your feedback and comments! We really appreciate all of the feedback and comments we receive from our customers. We are glad you enjoyed every aspect of your tour in China! We hope we can help you or your friends in planning your next holiday! Thanks for supporting Tomato Travel.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you so much for your feedback about our Luxury Best of China tour! We are so glad you enjoyed every aspect of your tour.
Date de l'achat : 10/09/2018
0
Partager
NH
Narelle Harvey
Vérifiée par Feefo
7 years ago
Ce que Narelle Harvey a dit à propos de Tomato Travel:
Good location of hotel (except 1)
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate our customers feedback and comments. We hope you enjoyed many aspects of your Japan trip! We hope that someday we can help you plan another trip to Japan. Thanks for supporting Tomato Travel.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate any feedback or comments our customers give about our tours.
Date de l'achat : 25/07/2018
0
Partager
ML
Michael Anthony Leonard
Vérifiée par Feefo
7 years ago
Ce que Michael Anthony Leonard a dit à propos de Tomato Travel:
Well organised tours and tour guides. Some hotels were not up to standard.
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback we really appreciate it. We really appreciate our customers feedback and comments as we can learn how to improve our tours and hotels for the future. We hope you enjoyed all aspects of China while you were there. We hope that some day we can plan another wonderful holiday for you. Thanks, Tomato Travel Team.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback we really appreciate it! We hope you had the best time on our tour Luxury Best of China.
Date de l'achat : 10/09/2018
0
Partager
SW
Sheila Whittam
Vérifiée par Feefo
Hahndorf. Australia
7 years ago
Ce que Sheila Whittam a dit à propos de Tomato Travel:
The guides were good to listen to. They were couteous friendly and helpful. The lady guide however who did the Teracotte Warriers however did not stop at various points and do a count of us all...
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Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback! We really appreciate all of the feedback you give to us. We will use this for our future tours to improve the services, guides and itineraries. We are glad you enjoyed your tour in China. If you would like to go on a holiday in the future we are definitely happy to help you plan it out. Thanks for supporting Tomato Travel. We are always happy to be of assistance and service.
Évaluations des produits
Derek Lam
Tomato Travel
7 years ago
Thank you for your feedback. We really appreciate all of the feedback our customers give us. We are glad you enjoyed your Luxury Best of China tour!
Good overall. No support when Jetstar from Tokyo to Osaka was cancelled on first day of trip. Motel at Mt Fuji was appalling in every aspect.
Derek Lam
Tomato Travel
7 years ago
Thank you very much for your feedback and comments. We really appreciate it when our customers give us feedback about their tours. We will use this feedback to improve our tours for the future. We are glad that you thought it was good overall though and we hope you consider booking a tour with us again. Thank you for supporting Tomato Travel.
Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.
Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.
