Comment les avis de Feefo sont-ils recueillis?

Nous recueillons de manière indépendante les commentaires des entreprises qui travaillent avec nous. Notre plateforme ne s'adresse qu'à des acheteurs vérifiés, vous pouvez ainsi être sûr(e) de lire des avis de véritables clients.

Qui peut laisser un avis sur Feefo?

Seuls les clients disposant d'une preuve d'achat peuvent laisser un avis sur Feefo. Nous nous en assurons en contactant les acheteurs immédiatement après leur transaction.

Comment vérifions-nous les avis?

Nous vérifions que les avis proviennent de véritables clients en les associant à une vente ou à une transaction. Les personnes ne sont invitées à publier un avis qu'après avoir effectué un achat auprès de l'entreprise.

Comment gérons-nous les faux avis?

Feefo empêche les gens de laisser de faux avis car nous ne sollicitions des commentaires qu’auprès d’acheteurs vérifiés.

Timbuktu Travel Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

Afficher les 1,160 commentaires

Mauvais

Vérifiée par Feefo

7 years ago

Joanna was wonderful to work with on planning our 1st trip to Africa. She has a wealth of knowledge and never tired of our questions inquires. Our trip to N. Tanzania went perfectly.

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Kathy,

Thank you so much for taking the time to leave such a wonderful a review.

Joanna and the team are thrilled to hear that you had such an amazing time on your first trip to Africa - we hope it will be the first of many!

Phoebe and Timbuktu Team

Évaluations des produits

Date de l'achat : 10/12/2018

Mauvais

Vérifiée par Feefo

7 years ago

An easy, customizable travel experience

Timbuktu allowed for an easy to use, customizable experience. I was able to plan out my own itinerary easily online, and then work with an agent to refine it. I find that typical travel agents don't...

Lire plus

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Nicole,

Thank you very much for taking the time to leave such a wonderful review. Joanna and the team are thrilled that you enjoyed using our site to design your honeymoon trip to Kenya. We hope you had a wonderful and relaxing safari in Laikipia and the Masai Mara and that this was the perfect way to celebrate your marriage.

All the best,

Phoebe and the Timbuktu Team

Évaluations des produits

Date de l'achat : 06/10/2018

Mauvais

Vérifiée par Feefo

7 years ago

Trip of of LIfetime Becomes Reality!

Can't imagine how they could have done any more, or any better, for us. Everything about the trip was perfect. Joanne was incredible to work with. She stayed in touch with us from the first day we...

Lire plus

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi there,

Thank you very much for taking the time to leave such a wonderful review! Joanna and the team are thrilled to hear that you had such a good time and that you were pleased with how everything went! I am extremely happy to hear that Tanzania lived up to your expectations - it truly is a beautiful country!

All the best,

Phoebe and the Timbuktu Team

Date de l'achat : 01/10/2018

Cassie

Vérifiée par Feefo

Phoenix

7 years ago

Ce que Cassie a dit à propos de Timbuktu Travel:

Fantastic for Booking a Honeymoon!

While we haven't actually been on the trip yet, booking with Timbuktu was incredible! As an avid traveler, I like to have complete control over the details of my trips, but in the midst of planning a...

Lire plus

Phoebe Mottram

Timbuktu Travel

7 years ago

Hi Cassie,

Thank you so much for such a wonderful review. Joanna and the team are delighted that we could help make your honeymoon planning stress free in a time when you have so many important things to focus on! We hope you have a beautiful wedding day and that your honeymoon is everything you wished for and more!

All the best,

Phoebe and the Timbuktu Team

Date de l'achat : 18/09/2018

Jessica Kitson

Vérifiée par Feefo

7 years ago

Ce que Jessica Kitson a dit à propos de Timbuktu Travel:

Amazing!

Joanna from Timbuktu was amazing! She gave us the honeymoon of our dreams in South Africa. She thought of every detail and we didn't have to worry about anything, giving us all our vacation time to...

Lire plus

Arwen

Timbuktu Travel

7 years ago

Hi Jessica,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such fabulous honeymoon in Africa and were able to just relax.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Évaluations des produits

Date de l'achat : 16/09/2018

Phil Smith

Vérifiée par Feefo

8 years ago

Ce que Phil Smith a dit à propos de Timbuktu Travel:

First class service

First class service and customer focus. Excellent options and local support, Highly recommended.

Arwen

Timbuktu Travel

7 years ago

Hi Phil

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Joanna's service. We're also so pleased that you had such a great trip to Africa.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Évaluations des produits

Date de l'achat : 09/09/2018

Emma Soto

Vérifiée par Feefo

8 years ago

Ce que Emma Soto a dit à propos de Timbuktu Travel:

Jonty, our head of sales agent has been wonderful: efficient, prompt and knowlegeable.

Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date de l'achat : 17/09/2018

Sofia Filipe

Vérifiée par Feefo

Lisbon, Portugal

8 years ago

Ce que Sofia Filipe a dit à propos de Timbuktu Travel:

I am going to Africa because of Timbuktu

Fantastic work; professional, efficient and fast. Jonty is an empathic communicator- very good quality. Jonty is calm, confident and very helpful. In comparison to other companies, Timbuktu is a lot...

Lire plus

Arwen

Timbuktu Travel

8 years ago

Hi Sofia,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date de l'achat : 13/09/2018

Mauvais

Vérifiée par Feefo

8 years ago

Jonty was super helpful!

Arwen

Timbuktu Travel

8 years ago

Hi there,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Date de l'achat : 14/09/2018

Emma Hardie

Vérifiée par Feefo

England, UK

8 years ago

Ce que Emma Hardie a dit à propos de Timbuktu Travel:

Wonderful service, ideas and follow up

We used Timbuktu and more specifically Jonty and his team to fill in the (substantial) gaps in our Namibian adventure. Everything went according to plan and we were so grateful for Jontys...

Lire plus

Arwen

Timbuktu Travel

8 years ago

Hi Emma,

We are thrilled to hear you enjoyed the experience booking with us and were so happy with Jonty's service. We're really pleased to hear that we were able to help in that tricky situation and hope you went on to still have a fantastic trip.

Thank you for taking the time to leave a review, we really appreciate it.

We wish you all the best and look forward to helping you plan your next adventure!

All the best,

Arwen and the Timbuktu Team

Évaluations des produits

Date de l'achat : 18/04/2018

Vous n'avez pas reçu d'invitation pour un avis?

Feefo Trusted Service Awards

Nos prix indépendants récompensent les meilleures marques en matière de service à la clientèle. Les récipiendaires sont désignés sur la base des évaluations qu'ils reçoivent de leurs clients.

Que sont les prix Trusted Service Awards

Pourquoi faire confiance aux avis de Feefo?

En savoir plus sur Feefo

Timbuktu Travel Évaluations

Rivertrees Country InnPlus d'avis sur ce produitVoir le site Web du produitWonderful property. Only one night stay but was lovely.

Maramboi Tented CampPlus d'avis sur ce produitVoir le site Web du produitBeautiful property. Everyone was welcoming and helpful. Loved being surrounded by wondering animals.

Serengeti Kati Kati Tented CampPlus d'avis sur ce produitVoir le site Web du produitVery comfortable for a tented camp. Didn't want to sleep and miss hearing the lions an other animals on their nightly rounds. Everyone was wonderful.

Tloma LodgePlus d'avis sur ce produitVoir le site Web du produitBeautiful grounds with gardens and a coffee plantation. Here again everyone was kind and welcoming. Very nice accommodations.

Pongwe Beach HotelPlus d'avis sur ce produitVoir le site Web du produitAmazing waters & beach. Very relaxing. Staff was terrific and accommodating. Comfortable accommodations. Could live the barefoot life style.

Eka HotelPlus d'avis sur ce produitVoir le site Web du produit

Borana LodgePlus d'avis sur ce produitVoir le site Web du produit

&Beyond Kichwa Tembo Tented CampPlus d'avis sur ce produitVoir le site Web du produit

The Lazizi Premiere NairobiPlus d'avis sur ce produitVoir le site Web du produit

Walden HousePlus d'avis sur ce produitVoir le site Web du produitWe were very pleased with the Walden House. The staff were very friendly and helpful and the room was clean and comfortable.

La Cotte Forest CottagesPlus d'avis sur ce produitVoir le site Web du produitThe cottage was lovely! Cassandra was very helpful and we were able to contact her easily. There were quite a few millipedes on the walls and ceilings, which would be our only complaint.

nThambo Tree CampPlus d'avis sur ce produitVoir le site Web du produitWe LOVED nThambo. A completely unique experience! All of the staff were amazing. Our tracker Issac and our guide Jan were both phenomenal and we couldn't have asked for better. If you want to get up...Lire plus

Rivertrees Country InnPlus d'avis sur ce produitVoir le site Web du produit

Ngorongoro Farm HousePlus d'avis sur ce produitVoir le site Web du produit

Four Seasons Safari LodgePlus d'avis sur ce produitVoir le site Web du produit

Kisiwa HousePlus d'avis sur ce produitVoir le site Web du produit

Zuri Zanzibar Hotel & ResortPlus d'avis sur ce produitVoir le site Web du produit

Your booking experience with TimbuktuPlus d'avis sur ce produitVoir le site Web du produit

Teufelskrallen Tented LodgePlus d'avis sur ce produitVoir le site Web du produitWonderful tented lodge, a bit breezy going to the loo at night! It was 2degrees when we got up in the morning.

Fish River LodgePlus d'avis sur ce produitVoir le site Web du produitWonderful location, the food was not good.

Sossusvlei LodgePlus d'avis sur ce produitVoir le site Web du produitLarge but very comfortable lodge. Perfect for dune visiting. The Junior suite was really lovely.

Hansa HotelPlus d'avis sur ce produitVoir le site Web du produitQuirky hotel, but service at breakfast was terrible.

Mowani Mountain CampPlus d'avis sur ce produitVoir le site Web du produitDisastrous service, but beautiful location. The food was sometimes inedible. As for the management, get off your phone and pay some attention to your guests!

Okonjima Bush CampPlus d'avis sur ce produitVoir le site Web du produitBiggest treat of all, thanks to Jonty and Martin and team in Namibia. Thank you so much for rescuing our day.....wonderful suite, amazing guide, perfect hostess.

Comment les avis de Feefo sont-ils recueillis?

Qui peut laisser un avis sur Feefo?

Comment vérifions-nous les avis?

Comment gérons-nous les faux avis?