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The Works Commentaires | Commentaires sur le service à la clientèle pour {{merchantUrl}} | Feefo

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Lindsay Gunnell

Vérifiée par Feefo

GBR

8 months ago

Ce que Lindsay Gunnell a dit à propos de The Works:

Good

Easy to order online, delivery was not very fast, but good quality product

Mauvais

Vérifiée par Feefo

8 months ago

Too long a delivery time.

It was three weeks before it was even despatched. Then so poorly packaged that it came apart at Evri’s depot ant took another week to arrive.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was delayed due to an issue with the warehouse, We are working closely with our warehouse and the couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

theresa gallen

Vérifiée par Feefo

IRL

8 months ago

Ce que theresa gallen a dit à propos de The Works:

never again

Placed my order on November 11th, still no sign of it. Raised a case told would have an update in 48hrs that was 4 days ago still nothing. No answer to the emergency contact line.

Donna Smith

The Works

8 months ago

Good afternoon, Thank you for your feedback. I'm very sorry to hear that your order was lost in transit. We are working closely with our couriers to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has been in touch and has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards The Works.

David McAllister

Vérifiée par Feefo

8 months ago

Linda Edwards

Vérifiée par Feefo

8 months ago

Ce que Linda Edwards a dit à propos de The Works:

Good service

My goods arrived quickly and I got everything I ordered. The plush cat is lovely and the luv a boos delighted my granddaughter.

Angela Waddingham

Vérifiée par Feefo

GBR

8 months ago

Ce que Angela Waddingham a dit à propos de The Works:

Didn't get items

Had no product had to keep chasing up one product had a refund now waiting for the one and the getting any correspondence was a waiting game

Donna Smith

The Works

8 months ago

Good afternoon Thank you for your feedback. I'm very sorry to hear about the issues with your order. We are working closely with our warehouse to improve the service and appreciate all feedback to help us to look into this further. This will be passed to them to investigate. Our records show a customer service adviser has issued a refund. As a Company we take customer service and feedback very seriously and our aim is to continually improve the overall customer service and experience we provide. Your feedback will be extremely helpful in this respect. Kind regards, The Works.

Mauvais

Vérifiée par Feefo

8 months ago

Excellent firm to order from

Good prompt delivery and refund of unavailable items. Also clear details of delays in deliveries

Mauvais

Vérifiée par Feefo

8 months ago

Perfect item and v pretty

Perfect and Item arrived very quickly

Mauvais

Vérifiée par Feefo

8 months ago

Excellent

I love the books we got such good value and quality. The customer service from the Works was very helpful.

Peter

Vérifiée par Feefo

GBR

8 months ago

Ce que Peter a dit à propos de The Works:

Online puzzle order

Ordered a jigsaw puzzle Advent Calendar online. Arrived promptly in perfect condition. Very good puzzle.

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Comment les avis de Feefo sont-ils recueillis?

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Comment vérifions-nous les avis?

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